Guests
All properties in Puebla, Puebla, Mexico

Hotel Elena

3-star hotel with restaurant, near Zocalo Square

  • Free WiFi and free parking
From
$27

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Image gallery

  • Hotel Bar
  • Hotel Bar
  • Balcony
  • Bathroom
  • Hotel Bar
Hotel Bar. Image 1 of 59
1 / 59Hotel Bar
Calle 2 Norte 608 Centro, Puebla, 72000, PUE, Mexico
8.0.Very Good.
  • Requested double bed room and got a room with two twin beds put together. No working AC,…

    May 20, 2021

  • Excelente place, very close to down town city and many other places to eat and shop!

    Mar 17, 2021

See all 99 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free parking
    • Free WiFi
    • Non-smoking

    Property highlights

    Main amenities

    • 17 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant
    • Rooftop terrace
    • Breakfast available
    • Terrace

    For families

    • Television
    • Terrace
    • Daily housekeeping
    • Laundry facilities
    • Free grocery shopping service
    • Cable TV service

    What’s around

    • In Puebla Historic Center
    • Zocalo Square - 6 min walk
    • Puebla Cathedral - 8 min walk
    • Candy Street - 1 min walk
    • Street of Candies - 1 min walk
    • Mexican Revolution Museum - 2 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Standard Room
    • Quadruple Room, 2 Queen Beds, Private Bathroom
    • Superior Room

    What’s around

    Landmarks

    • In Puebla Historic Center
    • Zocalo Square - 6 min walk
    • Puebla Cathedral - 8 min walk
    • Candy Street - 1 min walk
    • Street of Candies - 1 min walk
    • Mexican Revolution Museum - 2 min walk
    • Santo Domingo Church - 3 min walk
    • Rosario Chapel - 5 min walk
    • Poblano de Arte Virreinal Museum - 5 min walk
    • Santa Monica Convent and Museum of Religious Art - 5 min walk
    • Main Theater of Puebla - 5 min walk

    Getting around

    • Puebla Intl. Airport (PBC) - 43 min drive
    • Puebla–Cholula Tourist Train Terminal - 20 min walk
    map
    See on map
    Calle 2 Norte 608 Centro, Puebla, 72000, PUE, Mexico

    At a glance

    Hotel size

    • This hotel has 17 rooms

    Arriving/leaving

    • Check-in time 2:00 PM-11:30 PM
    • Check-out time is noon
    • Express check-out

    Restrictions related to your trip

    • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

    Special check-in instructions

    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • No cribs (infant beds)

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Height restrictions apply for onsite parking

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Cooked-to-order breakfast daily (surcharge)
    • Restaurant
    • Snack bar/deli
    • Coffee/tea in a common area
    • Microwave in a common area

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free grocery shopping service
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Safe-deposit box at front desk
    • Rooftop terrace
    • Terrace

    Languages Spoken

    • English
    • Spanish

    In the room

    Freshen up

    • Shower only

    Be entertained

    • Flat-screen TV
    • Cable TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Fees & policies

    Optional extras

    • Cooked-to-order breakfast is offered for an extra charge of MXN 60 for adults and MXN 60 for children (approximately)
    • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
    • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Parking height restrictions apply

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

    Policies

    This property does not have elevators.

    This property accepts credit cards. Cash is not accepted.

    Also known as

    • HOTEL ELENA Puebla
    • ELENA Puebla
    • HOTEL ELENA Hotel
    • HOTEL ELENA Puebla
    • HOTEL ELENA Hotel Puebla

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Hotel Elena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self and valet parking.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 2:00 PM - 11:30 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
    • Yes, there's an onsite restaurant. The dining venue will be unavailable from July 1 2021 to June 1 2022 (dates subject to change). Nearby restaurants include El Anafre Rojo (3-min walk), Vips (3-min walk), and La California (4-min walk).
    8.0.Very Good.
    • 6.0.Good

      The hotel is very centric, good location, the room was nice, confortable bed, hot in the day but no need to use the AC, the only think is if you like cold showers this is the right hotel, most of the time the water at the shower was cold, no very nice! But for the price we got what we paid!

      4 night romance trip, Feb 4, 2021

      Verified CheapTickets guest review

    • 8.0.Very Good

      Buena ubicación. Los blancos y almohadas podrían ser mejores. Lo ideal es pedir una de las 3 habitaciones con ventana a la calle.

      2 night business trip, Dec 10, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Everything very good clean and the hospitality very friendly and staff very helpful

      Maggie, 1 night family trip, Sep 19, 2020

      Verified Travelocity guest review

    • 10.0.Exceptional

      Great hotel!

      We arrived at this hotel and was very surprised at how nice the hotel is! Ruth was extremely nice and professional, and she took extra care to make sure my elderly mother in law was comfortable. The room was very nice, clean and spacious. The room also included a continental breakfast. The woman serving breakfast was extremely nice and very helpful. In the evening we sat in the lobby and Marco, the evening staff was very kind and offered to help us with anything we needed. The hotel is located in a very central area, 5 to 10 minutes walking to the zocalo, cathedral and many other beautiful places. The hotel is half a block from the “Candy street”. I would definitely recommend this hotel to anyone looking for a place to stay in Puebla.

      Maria Angelica, 1 night family trip, Oct 8, 2019

      Verified Hotels.com guest review

    • 2.0.Poor

      Go somewhere else

      The room is old, has no windows and bo heat. They claim the room to be no smoking but it smells of smoke. They charged me 200 pesos because my four year old was sick (vomit) in the bed. Not impressed.

      1 night family trip, Jan 21, 2022

      Verified Hotels.com guest review

    • 8.0.Very Good

      Good place, bad parking service

      The parking is far, the valet takes up to 30 minutes to deliver your car

      Claudia Estefania, 2 night romance trip, Oct 4, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Excelentes instalaciones maxima higiene .... en mi caso viaje familiar recomendado

      3 night family trip, Jan 22, 2022

      Verified Hotels.com guest review

    • 8.0.Very Good

      La habitación era muy pequña

      Vinz, 2 night trip, Dec 3, 2021

      Verified Expedia guest review

    • 2.0.Poor

      MUCHO RUIDO

      EL LUGAR ESTA BIEEN PARA EL PRECIO EL INCOVENIENTE ES QUE HAY MUCHO RUIDO HAY UN BAR ENFRENTE CON MUSICA FUERTE TODA LA SEMANA, EN EL HOTEL HAY MUCHO ECO ES UNA CASONA VIEJA CON TECHOS ALTOS Y TODO SE ESCUCHA HASTA CUANDO HABLAN EN LA RECEPCION RUIDO DE OTRAS HABITACIONES TUVE QUE CAMBIARME DE HOTEL Y NO ME DEVOLVIERON LAS DOS NOCHES QUE ME FALTABAN, SI NO TE IMPORTA EL RUIDO ESTA BIEN SI QUIERES DESCANSAR NO LO RECOMIENDO

      Patricia, 4 night trip, Nov 8, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Experiencia regular

      Fue una experiencia regular , ya que el cuarto que me dieron le hacia falta enchufes ya que el unico que habia era el del baño y la tv que pir cierto no se veia bien , en cuanto la limpieza es buena aunque solo un dia tuve toallas y los demas dios no.

      Daniel, 3 night trip with friends, Sep 24, 2021

      Verified Hotels.com guest review

    See all 99 reviews