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Viola Royal Hotel & Spa

Photo gallery for Viola Royal Hotel & Spa

Deluxe Double Room, 1 Queen Bed, Balcony, City View | Minibar, in-room safe, desk, blackout curtains
Deluxe Double Room, 1 Queen Bed, Balcony, City View | Balcony
Deluxe Double Room, 1 Bedroom | Minibar, in-room safe, desk, blackout curtains
Deluxe Double Room, 1 Bedroom | Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Viola Royal Hotel & Spa

Viola Royal Hotel & Spa

3.0 star property
3-star hotel with restaurant, near Thang Long Water Puppet Theatre

8.4/10 Very good

70 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Bathtub
  • 24/7 front desk
Map
06 Luong Ngoc Quyen St., Hoan Kiem Dist., Hanoi

Room options

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 7 min walk
  • O Quan Chuong Gate - 1 min drive
  • St. Joseph's Cathedral - 10 min drive
  • Hanoi Opera House - 6 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 41 min drive
  • Hanoi Gia Lam Station - 5 min drive
  • Hanoi Long Bien Station - 10 min walk
  • Hanoi Railway Station - 26 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Mao's Red Lounge - 2 min walk
  • Mum's - 2 min walk
  • The Coffee Inn - 2 min walk
  • Hanoi Food Culture - 3 min walk

About this property

Viola Royal Hotel & Spa

Viola Royal Hotel & Spa puts you within a 10-minute drive of Hoan Kiem Lake and offers an airport shuttle (available 24 hours) for VND 414000 per vehicle. You can grab a bite to eat at the coffee shop/cafe, or indulge in massages, facials or manicures and pedicures. Other highlights include a sauna, a terrace and a garden. Fellow travellers say great things about the helpful staff and location.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 38 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Spa services
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Wheelchair-accessible parking

Languages

  • English

Room amenities

Be entertained

  • 30-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 10 treatment rooms. Services include facials, body treatments and manicures and pedicures.

Dining

On-site venue – This restaurant specialises in local cuisine and only serves breakfast.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 150000 for adults and VND 150000 for children
  • Airport shuttle service is offered for an extra charge of VND 414000 per vehicle (one-way)
  • Local area shuttle service is offered for an extra charge

Renovations and closures

This property is closed from 2 February 2023 to 15 December 2023 (dates subject to change).
This property will be closed from 25 January 2023 to 17 November 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Children & extra beds

  • Rollaway beds are available for VND 200000 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Viola Royal Hotel & Spa Hotel
Viola Royal Hotel & Spa Hanoi
Viola Royal Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Viola Royal Hotel & Spa currently open?
This property is closed from 2 February 2023 to 15 December 2023 (dates subject to change).
Does Viola Royal Hotel & Spa offer free cancellation for a full refund?
Yes, Viola Royal Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Viola Royal Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Viola Royal Hotel & Spa?
Sorry, pets aren't allowed.
Is an airport shuttle service offered by Viola Royal Hotel & Spa?
Yes, an airport shuttle is available. The charge is VND 414000 per vehicle one-way.
What are the check-in and check-out times at Viola Royal Hotel & Spa?
You can check in starting at 2:00 PM. Check-out time is noon.
What is there to do at Viola Royal Hotel & Spa and nearby?
Viola Royal Hotel & Spa has a sauna and a garden.
Are there restaurants at or near Viola Royal Hotel & Spa?
Yes, there's an on-site restaurant that offers local cuisine.
What's the area around Viola Royal Hotel & Spa like?
Viola Royal Hotel & Spa is a short 7-minute walk from Hoan Kiem Lake and 4 minutes' walk from O Quan Chuong Gate. Travellers give top marks for the hotel's prime location.

Reviews

8.4

Very good

8.5/10

Cleanliness

8.8/10

Staff & service

8.3/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Exceptional

super friendly and helpful front desk staffs. located in the middle of old quarter and easy access to transport , shops and foods. few halal restaurant located nearby. super clean hotel. highly recommended
3-night family trip
Verified Expedia guest review

8/10 Very good

Pros-Clean room with comfortable bed, nice bathroom and excellent shower. Location is also good with a nice breakfast. The bellboy was especially helpful and courteous to us especially when we had a problem. Cons- the room was too small and the window was on the hallway side. Also their credit card machine was broken so we had to pay cash. It would have been nice to notify their guests before checking out so they can be prepared to have the cash.
Mark, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Stefan, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Location very walkable
The location is right in the middle of everything. It was easy to walk to Giang Cafe, Beer Street, the lake, and everything else in Old Quarter. The staff was caring and kind. The breakfast was alright too.
Danielle, 2-night trip
Verified Hotels.com guest review

6/10 Good

Not like the photos. Very run down. My room was very mouldy and smelly. Only cold water from the shower. Breakfast was disappointing. My numerous emails and messages about being picked up from the airport were ignored. Location was excellent though.
2-night trip
Verified Expedia guest review

8/10 Very good

Good place to stay and good location
Angelo sanchez, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

We Like everything of this hotel. They are amaging.
1-night trip
Verified Expedia guest review

8/10 Very good

Excellent place to stay!
Very convenient location to immerse yourself in the Vietnamese culture, food and nightlife. The staff were extremely accommodating - willing to help with any task, which made our stay very easy and comfortable! Given the cost, kindness of staff and amenities, it is definitely well worth what you pay.
Lizzie, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Chris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pleasant Welcome to Hanoi
The reception staffs were exceptionally helpful and friendly. And very welcoming and knowledgeable. They spoke very good English and communicated well.
1-night romance trip
Verified Hotels.com guest review