I only give this hotel 10 out of 10 because the web site doesn't allow 15 out of 10!!!
A totally SUPERB hotel. The check in staff (and all the rest!) could not have welcomed me in a more friendly and professional manner. My guide waiting for me in the lobby was served fresh Chinese tea every time he arrived. The welcome note and local details brochure in the room were "just right".
The room was without fault. I travel a GREAT deal, and I have never been able to say this before. It seems that the owner and/or designer also travels a lot and notes all the good and bad things about hotels, and has incorporated all the best ideas in this hotel. EVERYTHING has been thought through. All the facilities you need are present, and in the right place; all the extraneous stuff is missing. The (re-fillable) conditioner container is half the size of the shampoo container, because fewer people use conditioner.
That covers the staff and the facilities..... What knocks this hotel out of the ball park however is the design and ambience. The place OOZES texture. From the soft white palette of the walls with hand drawn "tile" paintings, the earth tone floor tiles, the light woods of the furniture, this hotel was a DREAM to stay in. I only wish every town, not just Luoyang, had one of these.