It was very frustrating needing service and no one was available because no one is in the office to assist. We did not receive fresh towels for two nights, we had to use the same towel. We had four people staying in one room and only had sets for two. My daughters had to use hand towels as bath towels, the first night I was there I went to place the floor towel down to step out on and the towel was soaked (not sure why), We couldn’t get the TV to give us a code for us to watch tv. I have no idea why it didn’t have regular channels or cable available. The next day we left early (7:30am) and when we got back it was 5:30pm and the office staff had left so another evening and night with no TV. The front door was hard to lock and it was hard to park a van with a lift on it for my scooter.
I am not sure how anyone can communicate when you need assistance. The phone number on the door was for emergencies only. This was a very odd place.