Winíka Alterra

Photo gallery for Winíka Alterra

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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Deluxe Cabin, 1 King Bed | Balcony

Overview of Winíka Alterra

UNESCO Sustainable Travel Pledge

Winíka Alterra

2.5 star property
Hotel with outdoor pool, near Misol-Ha Waterfalls

9.6/10 Exceptional

32 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Carretera Palenque-Ocosingo Km 4.5, Palenque, CHIS, 29960
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Pool bar
  • Room service
  • Airport shuttle
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
  • Garden
  • Snack bar/deli
For families
  • Private bathroom
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 17 min drive
  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 111 min drive
  • Airport shuttle (surcharge)

About this property

Winíka Alterra

Eco-friendly hotel
At Winíka Alterra, you can look forward to a round-trip airport shuttle, a poolside bar and a terrace. Treat yourself to a massage or other spa services. The on-site Mexican cuisine fine-dining restaurant, Winíka, features pool views and brunch. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and laundry facilities.
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Cooked-to-order breakfast (surcharge), smoke-free property and wedding services
  • Luggage storage, multilingual staff and a 24-hour front desk
  • Guest reviews give good marks for the dining options, pool and helpful staff
Room features
All guest rooms at Winíka Alterra boast perks, such as furnished balconies and climate-controlled air conditioning, in addition to amenities, such as complimentary wireless Internet access and separate sitting areas.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Separate sitting areas, daily housekeeping and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 5 rooms

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2016
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning (climate-controlled)

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Winíka – Overlooking the pool and garden, this fine-dining restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Breakfast costs between MXN 85 and MXN 155 per person (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 2000 per vehicle (one-way. Maximum occupancy 6)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

This property accepts credit cards. Cash is not accepted.

Also known as

Winíka Alterra Hotel
Winíka Alterra Palenque
Winíka Alterra Hotel Palenque

Frequently asked questions

Does Winíka Alterra offer free cancellation for a full refund?
Yes, Winíka Alterra does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Winíka Alterra?
As of 28 September 2022, prices found for a 1-night stay for 2 adults at Winíka Alterra on 29 September 2022 start from €139, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Winíka Alterra?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Winíka Alterra?
Yes, there's an outdoor pool.
Are pets allowed at Winíka Alterra?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Winíka Alterra?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Winíka Alterra?
Yes, an airport shuttle is available. The charge is MXN 2000 per vehicle one-way.
What are the check-in and check-out times at Winíka Alterra?
You can check in starting at 2 PM. Check-out time is 1 PM. Contactless social distancing and check-out are available.
What is there to do at Winíka Alterra and nearby?
Winíka Alterra has an outdoor pool and a garden.
Are there restaurants at or near Winíka Alterra?
Yes, Winíka offers Mexican cuisine and garden views. The dining venue(s) will be unavailable from 1 July 2021 to 1 September 2022 (dates subject to change). Nearby restaurants include La Selva (2.6 mi), Cafe Colibri (2.8 mi) and La Oaxaqueña (2.9 mi).
Does Winíka Alterra have any outdoor private spaces?
Yes, every room features a furnished balcony.

Overall score and ratings

9.6

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.5/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

A very nice hotel with an excellent restaurant. The internet service was surprisingly quick and the staff were helpful. Recommended
1-night business trip
Verified Expedia guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

8/10 Very good

3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Love it. Very quiet. Incredible view. Just perfect to relax
PatricioA, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice place off the beaten path. Very friendly staff: makes everything more enjoyable. Nice small pool with eco-friendly system.
Pavel, 1-night trip
Verified Expedia guest review

8/10 Very good

luz adriana, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Palenque
Great hotel for an adventurous guest. This hotel is out in the hillside. There are no TVs in the room. You are somewhat Limited to staying there to eat as it's not very convenient to be traveling back-and-forth between the hotel and the main city. The people are very nice and the food is great although the service at the restaurant is little bit slow. The people are very nice and the food is great although the service at the restaurant is little bit slow. The one downside was that was a lot of ants that came into the room. The staff was helpful but this impacted our stay.
Byron, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

ESMIRNA DE LA O, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Maravillosas cabañitas multicolores, en un entorno encantador, súper cómoda la cama y muy rica la regadera.
jose, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip with friends
Verified Hotels.com guest review