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Room options

View all photos for Deluxe Room, 1 King Bed (Rock Royalty)

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, 1 King Bed (Rock Royalty)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Hot Tub

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, 1 King Bed, Hot Tub

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Rock Royalty)

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, 2 Queen Beds (Rock Royalty)

  • 40 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, 1 King Bed

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Hot Tub

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, 2 Queen Beds, Hot Tub

  • 40 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Room

Superior Room | In-room safe, desk, soundproofing, iron/ironing board

Superior Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, 2 Queen Beds

  • 40 sq m
  • Sleeps 3
  • 2 Queen Beds

At a glance

Hotel size

  • 348 rooms
  • Arranged over 30 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 50 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (MXN 60 per day)
  • Covered on-site valet parking (MXN 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness centre
  • An outdoor pool
  • Full-service spa

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • MP3 docking station
  • 49-inch Smart TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Reviews

8.8

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Good

Javier, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jacqueline, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Victor, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Antonio, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent.hotel, highly recommend
jean, 6-night romance trip
Verified Expedia guest review

6/10 Good

Yotam, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vincent, 1-night trip
Verified Expedia guest review

10/10 Exceptional

maria, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property that is well maintained and impeccably clean. Night band in lobby bar is loud American rock music, but does not transmit into rooms. Both restaurants serve marvelous meals at reasonable costs. Overall I highly recommend this hotel to high end guests.
Brian, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

My check in receptionist was wonderful. Exceeded my needs. Always had a smile in her face . Answered all my questions before I asked .
America, 1-night family trip
Verified Expedia guest review