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Hard Rock Hotel Guadalajara

Photo gallery for Hard Rock Hotel Guadalajara

Building design
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, pool loungers
In-room safe, desk, soundproofing, iron/ironing board
Breakfast, lunch, dinner served; international cuisine
Lobby

Overview of Hard Rock Hotel Guadalajara

Hard Rock Hotel Guadalajara

4.0 star property
4-star hotel with full-service spa, connected to the convention centre, near La Minerva
8.8 out of 10 Fabulous
8.8/10 Fabulous

1,033 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Pet-friendly
  • Parking available
  • Free WiFi
Map
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040
Main amenities
  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Steam room
  • Valet parking
  • Self parking
  • Pool bar
  • 24-hour room service
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • La Minerva - 43 min walk
  • Plaza Galerias Guadalajara Shopping Center - 3 min drive
  • Plaza del Sol - 5 min drive
  • Expo Guadalajara - 5 min drive
  • Avienda Chapultepec - 5 min drive
  • US Consulate General Guadalajara - 6 min drive
  • Andares Shopping Center - 7 min drive
  • Guadalajara Cathedral - 7 min drive
  • Degollado Theater - 9 min drive
  • Akron Stadium - 9 min drive
  • Basilica de Zapopan - 10 min drive

Getting around

  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.) - 37 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Mr. Pampas - 8 min walk
  • Utc-6 Bar Hotel Hard Rock - 1 min walk
  • Agatha Kitchen Bar - Guadalajara - 2 min walk
  • El Pargo - 5 min walk
  • Cerveria del Rock - 1 min walk
Map

About this property

Hard Rock Hotel Guadalajara

Putting you within a 10-minute drive of Plaza del Sol and Expo Guadalajara, Hard Rock Hotel Guadalajara features a rooftop terrace and offers an airport shuttle (available 24 hours) for MXN 330 per vehicle. Guests can visit the spa to indulge in Swedish massages, body wraps or facials, and international cuisine is served at Sessions, which is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say good things about the helpful staff and bar.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 348 rooms
  • Arranged over 30 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 50 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (MXN 60 per day)
  • Covered on-site valet parking (MXN 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • MP3 docking station
  • 49-inch Smart TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rock Spa®. Services include sports massages, Swedish massages, facials and body wraps. The spa is equipped with a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Sessions – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 240 for adults and MXN 120 for children
  • Airport shuttle service is offered for an extra charge of MXN 330 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 5:00 AM and 3:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 18 costs MXN 0 (one-way)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 2000 per stay
  • Pets are allowed for an extra charge of MXN 1500 per pet, per day

Parking

  • Self-parking costs MXN 60 per day
  • Covered valet parking costs MXN 60 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 6:00 PM
  • Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a smoke detector on site.
This property accepts credit cards and cash.

Also known as

Hard Rock Hotel Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hotel Hard Rock Hotel Guadalajara Zapopan
Zapopan Hard Rock Hotel Guadalajara Hotel
Hard Rock Guadalajara
Hotel Hard Rock Hotel Guadalajara
Hard Rock Guadalajara Zapopan

Frequently asked questions

Does Hard Rock Hotel Guadalajara offer free cancellation for a full refund?
Yes, Hard Rock Hotel Guadalajara does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Guadalajara?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hard Rock Hotel Guadalajara?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 6:00 PM.
Are pets allowed at Hard Rock Hotel Guadalajara?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 50 lb per pet. There's a charge of MXN 1500 per pet, per day, and there's also a deposit of MXN 2000 per stay. Service animals are exempt from fees. Food and water bowls and litter trays are available.
Is parking offered on site at Hard Rock Hotel Guadalajara?
Yes. Self-parking costs MXN 60 per day. Valet parking costs MXN 60 per day.
Is an airport shuttle service offered by Hard Rock Hotel Guadalajara?
Yes, an airport shuttle is available. The charge is MXN 330 per vehicle one-way.
What are the check-in and check-out times at Hard Rock Hotel Guadalajara?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Hard Rock Hotel Guadalajara?
No, this hotel doesn't have a casino, but Majestic Casino (5-min drive) is nearby.
What is there to do at Hard Rock Hotel Guadalajara and nearby?
Hard Rock Hotel Guadalajara has 2 bars, a spa and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Hard Rock Hotel Guadalajara?
Yes, Sessions offers international cuisine.
What's the area around Hard Rock Hotel Guadalajara like?
Hard Rock Hotel Guadalajara is a short 12-minute walk from La Gran Plaza Fashion Mall and 8 minutes' walk from National Chamber of Commerce. Travellers say that this hotel is in a good location.

Reviews

8.8

Fabulous

9.1/10

Cleanliness

9.1/10

Staff & service

8.9/10

Amenities

8.9/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Christian, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ariel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jose, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

We arrived and they took hours to gave us our room, when we checked the bathtube was not working we complaint but they never arrived to service or fix it and neither want to move us to another room.
Eduardo, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

Antonio, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jesus, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Incredible hotel great staff and great valet service
Michael, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Michael, 2-night trip
Verified Expedia guest review

10/10 Exceptional

ALFREDO ALFONSO, 2-night trip
Verified Hotels.com guest review