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All properties in Playa del Carmen, Quintana Roo, Mexico
All properties in Playa del Carmen, Quintana Roo, Mexico

Viceroy Riviera Maya All Inclusive, Playa del Carmen

5-star5 stars
Av. Fraccion 7, MZ 20 Lote 5 y 6, Col. Xcalacoco, Playa del Carmen, QROO, 77710, Mexico

Adults-only beachfront property with outdoor pool, near El Camaleon Mayakoba Golf Course
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 1,508 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

  • Very professional. Everyone was friendly. Everyone one made sure we were comfortable.Jun 17, 2019
  • The villas are amazing. There is room for improvement in food and drinks in particular.Jan 23, 2019

Viceroy Riviera Maya All Inclusive, Playa del Carmen

from $646
  • Luxury Villa, 1 King Bed
  • Royal Villa
  • Signature Villa
  • Luxury Villa

What’s around Viceroy Riviera Maya All Inclusive, Playa del Carmen

Landmarks

  • On the beach
  • Punta Esmeralda Beach - 36 min walk
  • Grand Coral Golf Riviera Maya - 42 min walk
  • Quinta Avenida - 2.7 mi / 4.4 km
  • Mamitas Beach Club - 2.9 mi / 4.6 km
  • El Camaleon Mayakoba Golf Course - 3.1 mi / 5 km
  • Guadalupe Church - 2.9 mi / 4.7 km
  • Playa del Carmen Main Beach - 5.3 mi / 8.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 41 rooms

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 14
  • Minimum check-in age is 16

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only) *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking *

Payment types at the property

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • Free breakfast
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Scuba diving on site
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Year Built - 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
Accessibility
  • Disabled parking

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private plunge pool
  • Balcony or patio
  • Separate sitting area
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
Be entertained
  • Flat-screen TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

  • Viceroy Riviera Maya All Inclusive is listed in the 2017 Condé Nast Traveler Top 100 List and the 2018 Travel + Leisure 500.

Viceroy Riviera Maya All Inclusive, Playa del Carmen’s small print

Also known as

  • Viceroy Riviera Maya All Inclusive All-inclusive property
  • Viceroy Riviera Maya All Inclusive Playa del Carmen
  • Viceroy Riviera Maya Inclusiv
  • Viceroy Riviera Maya All Inclusive Playa del Carmen
  • Viceroy Riviera Maya All Inclusive All-inclusive property

Policies

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: USD 1.02 per accommodation, per night
  • Sanitation services: USD 1.05 per night

Optional extras

Valet parking costs USD 8 per day

Pets are allowed for an extra charge of USD 50 per pet, per night

Airport shuttle service is offered for an extra charge of USD 302 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Exceptional 9.8 From 38 reviews

Exceptional 10.0
Amazing hotel!
This hotel is amazing! Specially the service provided by a personal butler all the time of your stay. The villas are super comfy, with all the amenities you need. We chose the Mayan All Inclusive plan and definitely worth it. I totally recommend this hotel!
Marco Antonio, usFamily trip
Exceptional 10.0
Heaven
This place is amazing! Heaven on earth!! Best service and facilities I have ever experienced. Highly recommended.
us9 night romance trip
Exceptional 10.0
Excellent long weekend
The property is beautiful and kept extremely well, with a total of 41 villas tucked throughout a jungle setting. It has a mid-size boutique resort feel to it. Villa was very nice and the heated plunge pool great. The main pool very nice and the cabanas on the beach well serviced all day (great way to spend each day). Food was very good and the service attentive. We went with the all inclusive option and were glad we did. There is a main restaurant by the beach/pool that serves 3 meals a day and then another restaurant under a large palapa that just does dinner. The staff overall is very well trained Only slight drawback is the resort next door is more of a party scene, so a little bit of noise one night. Comparing to nearby properties where we have stayed: Rosewood is the top, then I would put Viceroy on par with Banyon Tree and Belmond Maroma. Each property being a bit unique.
usOther trip
Very Good 8.0
Wonderful stay although for the atmosphere and type of resort I did expect more. It would have been nice to have wine or cheese plate when we arrived in our room. The mini bar only contained a couple sodas and beer, for an all inclusive resort I expected more options for snacks and drinks in our room. I understand the resort was small but it would have been nice to have one restaurant open through out the day instead of relying on room service for the two hours between breakfast lunch and dinner. Staff was excellent and provided exceptional service.
Rebecca, us2 night romance trip
Exceptional 10.0
Viceroy Riviera Maya
This hotel is incredible. The vibe was really chilled, the food and service amazing. The all inclusive was definitely worth doing.
gb3 night romance trip

Viceroy Riviera Maya All Inclusive, Playa del Carmen

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