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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Photo gallery for Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Aerial view
On the beach, white sand, beach towels, beach massages
10 outdoor pools, pool umbrellas, sun loungers
10 outdoor pools, pool umbrellas, sun loungers
10 outdoor pools, pool umbrellas, sun loungers

Overview of Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property
All-inclusive beachfront hotel with spa, near Xcaret Eco Theme Park

9.0/10 Superb

1,652 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
The price is $604
Price available on 12/7/2022
Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Xcaret Eco Theme Park - 1 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 12 min drive
  • Playa del Carmen Main Beach - 17 min drive
  • Playa del Carmen Maritime Terminal - 17 min drive
  • Quinta Avenida - 12 min drive
  • Playacar Golf Club - 19 min drive
  • Mamitas Beach - 21 min drive
  • Tres Rios Ecopark - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive
  • Cozumel Intl. Airport (CZM) - 13.1 miles/21.1 km
  • Free airport shuttle

Restaurants

  • El Gran Taco - 8 min drive
  • Hot Casual Food - 9 min drive
  • Perché no - 9 min drive
  • Nativo - 10 min drive
  • El Hongo - 10 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

At Hotel Xcaret Mexico - All Parks / All Fun Inclusive, you can spend time at the beach getting a beach massage, plus you'll be just steps from Xcaret Eco Theme Park. 10 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, Ayurvedic treatments, and hydrotherapy. CHIBALI, one of 11 restaurants, serves Mexican cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 poolside bars, a free airport shuttle, and a 24-hour fitness center. Fellow travelers say great things about the family-friendly amenities and airport proximity.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Languages

English, French, Italian, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 900 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets allowed (dogs only, up to 22 lbs)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Free airport shuttle on request (available 24 hours)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–noon
  • 11 restaurants
  • 14 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Waterslide
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Hiking/biking trails
  • Kayaking
  • Shopping
  • Fishing
  • Ecotours nearby
  • Cave exploring nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 6 buildings/towers
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • 10 outdoor pools
  • Designer stores on site
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • French
  • Italian
  • Korean
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 3000 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive offer free cancellation for a full refund?
Yes, Hotel Xcaret Mexico - All Parks / All Fun Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?
As of Dec 2, 2022, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on Dec 7, 2022 start from $604, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?
Yes, there are 10 outdoor pools and a children's pool.
Are pets allowed at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?
Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of MXN 3000 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Hotel Xcaret Mexico - All Parks / All Fun Inclusive?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Hotel Xcaret Mexico - All Parks / All Fun Inclusive and nearby?
Have fun with onsite activities like kayaking, rowing, and fishing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 10 outdoor swimming pools. Hotel Xcaret Mexico - All Parks / All Fun Inclusive also has 2 swim-up bars, 2 poolside bars, and a 24-hour fitness center, as well as a sauna and a garden.
Are there restaurants at or near Hotel Xcaret Mexico - All Parks / All Fun Inclusive?
Yes, there are 11 onsite restaurants, featuring beachfront dining, Mexican cuisine, and pool views. Nearby restaurants include Perché no (3.8 mi), El Gran Taco (3.9 mi), and Hot Casual Food (4.2 mi).
What's the area around Hotel Xcaret Mexico - All Parks / All Fun Inclusive like?
Hotel Xcaret Mexico - All Parks / All Fun Inclusive is located on the waterfront, a short 1-minute walk from Xcaret Eco Theme Park and 2 minutes' walk from Ferry to Cozumel.

Overall score and ratings

9.0

Superb

9.6/10

Cleanliness

9.2/10

Staff & service

9.5/10

Amenities

9.5/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Amazing trip! The resort & staff were incredible. Only downfall was check in/out was slow
Linda, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great experience
Great hotel, very friendly staff, everything looks great and very clean.
Rafael, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elouise, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

MINJEE, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Family fun
We enjoyed our time at Xcaret Mexico! Though we were hardly at the resort as we were enjoying the all inclusive parks & activities, the resort was beautiful and well maintained. We enjoyed the on site inclusive restaurants & loved the breakfasts. Seafood was fresh, and the Mercado was so fun, and had amazing variety! Price point, we think it is worth it if you are taking advantage of the park’s & excursions! Visiting Cancun can get pricey when paying for everything separately, Hotel Xcaret is all inclusive, including all the parks & excursions & shows through the parks + meal + drinks (non alcoholic) at the parks. As a family this was a good option for us. I However if I was just to take a relaxing trip and not planning on visiting the parks, I would probably opt for another resort for the price point. But 10/10 for Xcaret Mexico for a family fun trip Ps. This place is HUGEEE bring good walking shoes
View from our balcony
Luis, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Luisa, 4-night trip
Verified Hotels.com guest review

2/10 Poor

If you like jail, go to this hotel.
They will treat you like a prisoner if you lose one of their wristbands. I had an awful experience. We paid for 5 wristbands. at check out, we couldn't find one out of the five. They started treating us like criminals, suggesting we "smuggled" in 1 extra person without purchasing a wristband for them. They physically would not let us leave the property!! even through I cried to them they will make us miss our flight back home! They wouldn't listen and threatened us with armed security if we attempt to leave, I gave them my credit card and told "charge me whatever you want, just let me leave your property and catch my flight". They were so nasty and forced me to seat at the lobby humiliated and wait for them to process the charge. I felt like I was in prison. not able to leave, and forced to stay by armed security guards. My little girls couldn't stop crying. It was a nightmare. After 60 minutes of terror, my wife found the 5th wristband! (after a few shots of Tequila it is pretty easy to misplace a wristband). so they didn't need to charge us, and they understood their mistake by blaming us for stealing. Of course they did not say sorry or anything like that. it is unreasonable that an American family of 5, would spend $3,500 on flights, another $5,000 on hotels, and then try to steal a $150 worth of a wristband. where is common sense?? Worst hotel ever. worst customer service ever. avoid it at all costs!!
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Will come again soon!
Amazing and relaxing experience. Great friendly staff!
Roman, 4-night family trip
Verified Hotels.com guest review

8/10 Very Good

Mucha gente en el Lobby creo que para ellos (xcaret ) esta organizada para los huespedes es muy estresante , te asignan un concierge pero en cuanto saben que no te interesa ir a su famoso almuerzo jamas te vuelven a contactar. eso si el Lobby esta lleno de estos trabajadores que hacen mas amontonamiento en el Lobby, no respetan las reservaciones en nuestro casa 3 adultos y un adolecente de 17 años nuestra reserva era dos camas por logica y nos dieron King entonces fue muy incomodo nadie descanzo en un resort de 5 diamantes no es posible .
Alejandro, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Keith, 3-night trip
Verified Hotels.com guest review