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El Encanto

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Superior Suite, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished
Superior Suite, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished
Superior Suite, 1 King Bed | Minibar, in-room safe, individually decorated, individually furnished
Junior Suite, 1 Bedroom | Minibar, in-room safe, individually decorated, individually furnished
Superior Room, 2 Double Beds | Minibar, in-room safe, individually decorated, individually furnished

Overview of El Encanto

El Encanto

3.5 star property
3.5-star hotel in Puebla Historic Center with restaurant and bar/lounge

8.4/10 Very Good

65 verified guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Bar
5 Poniente No. 105, Local B, Centro, Puebla, PUE, 72000

Room options

About this area

What's nearby

  • In Puebla Historic Center
  • Puebla Cathedral - 1 min drive
  • Zocalo Square - 1 min drive
  • Angelopolis Commercial Center - 17 min drive
  • Cuauhtemoc Stadium - 21 min drive
  • Great Pyramid of Cholula - 30 min drive
  • Africam Safari - 42 min drive
  • Val´Quirico - 41 min drive

Getting around

  • Puebla Intl. Airport (PBC) - 48 min drive
  • Puebla–Cholula Tourist Train Terminal - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)


  • Antigua Churrería de Catedral - 3 min walk
  • Tacos Tony - 3 min walk
  • La Zanahoria - 3 min walk
  • Belgian Beer & Bistro - 3 min walk
  • Meche - 4 min walk

About this property

El Encanto

A great choice for a stay in Puebla, El Encanto features a rooftop terrace and offers an airport shuttle (available on request) for MXN 400 per vehicle. You can indulge in deep-tissue massages, facials, or aromatherapy, and grab a bite to eat at El Patio de los Venados, which serves Mexican cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a snack bar/deli, and a terrace are other highlights at this Colonial hotel. Fellow travelers say good things about the helpful staff and bar.


English, Spanish

At a glance

Hotel size

  • 14 rooms
  • Arranged over 2 floors


  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Covered onsite self parking (MXN 80 per night)
  • Offsite parking within 0.6 mi (MXN 80 per night)


  • Airport shuttle from 6:00 AM to 11:30 PM*


  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8 AM–noon
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu

Working away

  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff


  • 1 building/tower
  • Built in 1750
  • Rooftop terrace
  • Spa services


  • Elevator
  • Lowered electrical outlets in bathroom


  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
  • All-in-one washer and dryer

What to enjoy

  • In-room massage
  • Yard
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.


El Patio de los Venados - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 80–200 per person
  • Airport shuttle service is offered for an extra charge of MXN 400 per vehicle (one-way, maximum occupancy 0)
  • Area shuttle service is offered for an extra charge


  • Covered self parking costs MXN 80 per night
  • Parking is available offsite and costs MXN 80 per night (0.6 mi away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation


<p>Noise-free guestrooms cannot be guaranteed. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

El Encanto Hotel Puebla
El Encanto Puebla
El Encanto Hotel
El Encanto Puebla
El Encanto Hotel Puebla

Frequently asked questions

Does El Encanto offer free cancellation for a full refund?
Yes, El Encanto does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at El Encanto?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at El Encanto?
Yes. Self parking costs MXN 80 per night.
Is airport shuttle service offered by El Encanto?
Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is MXN 400 per vehicle one-way.
What are the check-in and check-out times at El Encanto?
You can check in from 3:00 PM - midnight. Check-out time is noon.
What is there to do at El Encanto and nearby?
El Encanto has spa services.
Are there restaurants at or near El Encanto?
Yes, El Patio de los Venados offers alfresco dining and Mexican cuisine. Nearby restaurants include Tacos Tony (3-min walk), La Zanahoria (3-min walk), and Belgian Beer & Bistro (3-min walk).
Does El Encanto have any outdoor private spaces?
Yes, every room features a yard.
What's the area around El Encanto like?
El Encanto is in Puebla Historic Center, a short 1-minute walk from Puebla Cathedral and 3 minutes' walk from Zocalo Square. Travelers say this hotel is in a good location.



Very Good




Staff & service




Property conditions & facilities


10/10 Exceptional

Hidden gem!
Beautiful hotel and great staff!!
5-night family trip
Verified guest review

8/10 Very Good

3-night trip
Verified Expedia guest review

8/10 Very Good

El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very young, sweet, and tried their best. Emma was very understanding and accommodating. The air conditioner was not working in my room and he did what he could to find us another room. Unfortunately, the other room had a distinctive odor of sewer and we were not able to stay there. I spoke to the Manager the following day. She seemed understanding and tried to explain. The air conditioner in our other room was not able to be repaired so we moved to a third room.
2-night family trip
Verified Orbitz guest review

10/10 Exceptional

Good night
It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.
leopoldo, 1-night trip with friends
Verified guest review

10/10 Exceptional

Beautiful hotel, beautiful area
James, 5-night business trip
Verified guest review

8/10 Very Good

Very nice!!
Will return there for sure!!
Ivan, 1-night trip with friends
Verified guest review

10/10 Exceptional

Truly lovely hotel in an ideal location
El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
Erika, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel, close to de most interesting places.
This hotel is in a very good location, the staff was very helpful with directions and recommendations. The hotel was clean.
3-night trip
Verified Expedia guest review

8/10 Very Good

prime location clean for the price its ok. have a roof access that has view of the chruch
shang, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel its perfect and close to la catedral Restaurants, I will go back and stay again.. Thank you so much..EL ENCANTO..!!!!
Javier, 1-night trip
Verified Expedia guest review