Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

KASA Hotel Parota

3.5-star hotel with outdoor pool, near Tulum National Park

  • Free continental breakfast, free WiFi, and free parking
From
MXN 2,194

Image gallery

  • Deluxe Penthouse, 3 Bedrooms, Private Pool, Pool View - Living Room
  • Deluxe Penthouse, 3 Bedrooms, Private Pool, Pool View - Living Room
  • Poolside Bar
  • Poolside Bar
  • Deluxe Penthouse, 3 Bedrooms, Private Pool, Pool View - Living Room
Deluxe Penthouse, 3 Bedrooms, Private Pool, Pool View - Living Room. Image 1 of 151
1 / 151Deluxe Penthouse, 3 Bedrooms, Private Pool, Pool View - Living Room
Calle Prol. Sayil, Lotes 3 y 4, Tulum, 77780, QROO, Mexico
9.2.Superb.
  • Very nice property with a great pool/restaurant area. Great location as well. Internet…

    May 5, 2021

  • Too much noice when doors where open and closed. Possibly because I was in a one room…

    May 9, 2019

See all 299 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Convenient
Easy parking
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 18 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free area shuttle

For families

  • Children's pool
  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • Tulum Mayan Ruins - 3 mi / 4.8 km
  • Cenote Crystal - 3 mi / 4.9 km
  • Playa Paraiso - 3.3 mi / 5.3 km

Book this property and collect stamps after your stay

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Enter dates for 2 guests

Guests
  • Luxury Condo, 3 Bedrooms, Kitchen, Pool View
  • Luxury Apartment, 2 Bedrooms, Kitchen, Pool View
  • Luxury Suite, 1 Bedroom, Kitchen, Pool View
  • Superior Room
  • Deluxe Penthouse, 2 Bedrooms, Private Pool, Pool View
  • Studio, Kitchen
  • Penthouse, 1 Bedroom, Private Pool
  • Deluxe Penthouse, 3 Bedrooms, Private Pool, Pool View

Location

Calle Prol. Sayil, Lotes 3 y 4, Tulum, 77780, QROO, Mexico
  • Tulum Mayan Ruins - 3 mi / 4.8 km
  • Cenote Crystal - 3 mi / 4.9 km
  • Playa Paraiso - 3.3 mi / 5.3 km

What’s around

Landmarks

  • Tulum Mayan Ruins - 3 mi / 4.8 km
  • Cenote Crystal - 3 mi / 4.9 km
  • Playa Paraiso - 3.3 mi / 5.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 110 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Beach sun loungers
  • Beach towels
  • Outdoor pool
  • Children's pool
  • Free bicycles on site
  • Ecotours nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2017
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Kasa Hotel Residences Tulum
  • Kasa Hotel Residences
  • KASA Hotel Parota Tulum
  • KASA Parota Tulum
  • KASA Parota
  • Kasa Hotel + Residences
  • KASA Hotel Parota Hotel
  • KASA Hotel Parota Tulum
  • KASA Hotel Parota Hotel Tulum

Optional extras

Airport shuttle service is offered for an extra charge of USD 232 per vehicle (roundtrip)

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, KASA Hotel Parota does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Chacabar (5-min walk).
  • Yes, an airport shuttle is available. The charge is USD 232 per vehicle roundtrip.
  • Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a picnic area and a garden.
9.2.Superb.
  • 8.0.Very Good

    Great rooms, great beds, great service & and very clean rooms. Very tight shared spaces ... pool, bar/restaurant area is uncomfortable ... specially when there are young ones in the pool.

    Rogelio Tirso, 3 night family trip, Jul 15, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    great hotel

    KASA Hotel Parota was extremely accommodating. I greatly appreciated the early check-in, as I showed up hours before the standard time. They found me a chair for the desk in my room in seconds. They also took care of every other request I had in the same amount of time. I would stay here again.

    Johnny, 4 night business trip, Jul 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    AMAZING HOTEL

    This hotel was amazing they make your feel very welcome. Omar & Jose are the best they make sure you have the best experience. Had the opportunity to spend my birthday here and they ABOVE & BEYOND !!

    Candelario, 3 night trip, May 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    EXCELLENT STAY!

    The service was excellent the place is beautiful exactly like in the pictures the food was great everything about the trip was perfect they even went out of there way too decorate my the room for my boyfriend’s birthday

    briangeliz, 4 night trip, May 20, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Only thing, was that they cancelled and then re-open my reservation. That made me nervous. Other than that, excellent !!

    3 night trip with friends, Apr 15, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    READ THIS: This was a great boutique hotel. My wife and enjoyed staying here. The service from the staff was beyond this world. They were helpful and attentive. Abraham and Omar, were especially helpful and kind. They are knowledgeable and are two competent hospitality men. The good service here includes the restaurant and bar staff as well. The people are friendly. This property is clean, open, and the rooms and super comfortable. We will come to stay here again. Some disadvantages. The food isn't the absolute best, but the food in Tulum is amazing. The coffee maker, microwave, and stove in my studio room did not work and they didn't care to fix the matter. I couldn't make coffee in my room and we couldn't warm up or cook food in the apartment. We brought this to their attention and they told us they would get to the bottom of it and never did. By the end of the stay it still was not fixed. So unfortunate. I tried using the coffee maker and it made cold coffee. When I told them the coffee maker was broken they told me they would fixed it and it never was. Additionally, they wanted to charge me $2 extra for coffee, with a broken coffee maker. Lastly, there didn't seem to be a care about reimbursing us somehow or discounting us in some way for the inconvenience. That was disappointing. They did offer water though. I was disappointed, because they went above and beyond up until this point.

    3 night romance trip, Apr 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This property was amazing! Everything was high quality and beautifully designed. Staff was friendly and welcomed us with a tasty drink. The room was spacious and perfect. Definitely recommend.

    1 night romance trip, Mar 26, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The concierge Omar was very friendly and helpful.

    3 night romance trip, Mar 22, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I loved the people and the hotel was beautiful just like the pictures! They made my boyfriend birthday week super special! I will be back and i recommend it to my friends and family!

    3 night romance trip, Feb 19, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    I stayed at one week at the Kasa Hotel Parota. Upon arrival, I was greeted by the concierge with a welcome drink from the bar. My room was VERY nice and spacious. The pictures online do not do them justice. You can rent a bike if you need to go into town. You can even book different tours directly with the concierge. I will say you have to get adjusted to a few things (no on-site atm or snack machine. Also, please note that the location is far from a lot of the “happenings” but that means u will get a lot of quiet during the night time. Overall - i would rate the stay 8/10 and recommend if you prefer a quiet low key type of hotel. Pros Great rooms, great customer service Cons lack of atm or snack machine (once the kitchen closes)

    4 night trip, Feb 16, 2021

    Verified CheapTickets guest review

See all 299 reviews