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All properties in Playa del Carmen, Quintana Roo, Mexico

It Hotel & Residences, Playa del Carmen

4-star4 stars
Calle 44 con Avenida Primera- Zazil-Ha, Playa del Carmen, QROO, 77710, Mexico

4-star hotel with 2 restaurants, near Quinta Avenida
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
From 104 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

  • The bed was uncomfortable, and we could hear a lot of street noise and the pool/bar above…Jun 10, 2019
  • Very Chic and Cute! Stylish! Clean! Staff was very helpful. Not pushy or rude, and…May 13, 2019

It Hotel & Residences, Playa del Carmen

from $50
  • Deluxe Room
  • Premium Room
  • Apartment, 1 Bedroom
  • Apartment, 2 Bedrooms

What’s around It Hotel & Residences, Playa del Carmen


  • In Zazil-ha
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 9 min walk
  • Mamitas Beach Club - 9 min walk
  • Playa del Carmen Maritime Terminal - 28 min walk
  • Punta Esmeralda Beach - 25 min walk
  • Plaza Las Americas - 26 min walk
  • Mario Villanueva Stadium Madrid - 6 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

At a glance

Key facts

Hotel size

  • This hotel has 62 rooms


  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Safe-deposit box at front desk
  • Terrace

In the room

Home comforts
  • Air conditioning
  • Espresso maker
Sleep well
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


Guilty - Onsite restaurant. Reservations are required.

It Hotel & Residences, Playa del Carmen’s small print

Also known as

  • KLR It Hotel Sercotel Playa del Carmen
  • KLR It Hotel Sercotel
  • KLR It Sercotel Playa del Carmen

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: MXN 20 per accommodation, per night
  • Sanitation services: MXN 20 per night

Optional extras

Cooked-to-order breakfast is offered for an extra charge of MXN 200 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.0 From 98 reviews

Exceptional 10.0
Look no further- KLR IT is the place!
I chose KLR IT Hotel for a surprise milestone birthday celebration for my husband. 12 adults. The hotel lived up to it’s amazing reputation, and then some! Well deserving of the 5+ star value online! I was in touch with the concierge (give Angel a raise!) months prior to our arrival. Given the many nuances and details of our “surprise” arrival in Riviera Maya, Angel handled ever detail like a pro! He was extremely attentive and professional. Alfredo also deserves a big raise for putting up with us for 5 days! Haha The food at Ganesh and Guilty were excellent. The plating and food presentation were Michelin Star quality- it was that beautiful! Unless you want beach, you really don’t have to leave the hotel. Easy walk to the beach, 3 blocks away. As a guest, you receive day passes to Martina Beach Club. 3 blocks to shops/restaurants. Our favorite was Harry’s Steakhouse and Sonora’s Grill Prime. Rooms are modern with beautiful Southeast Asian touches. L’Occitane products in the bathroom. Look no further. You must stay here!!
Evangelyn, us5 night romance trip
Good 6.0
Housekeeping was very inconsistent. Missed our room entirely one day and multiple requests for water/towels that were not replaced were ignored. At check-in, no information was given about wifi/pool/etc. and there was no info in the room. Room was nice, as pictured on the site; however, there was no mini fridge or robes as described. Staff was friendly and nice but did not always do what they promised.
us6 night romance trip
Very Good 8.0
Some details need taken care off. No towel hooks available in the bathroom. We found a cockroach in the bed the second night
us3 night family trip
Exceptional 10.0
Cosy with treats
Great location, near 5th Avenue but away from the noise. The hotel is cosy and comfortable. The room was perfectly clean and had a nice balcony. Awesome in-room amenities, such as Nespresso coffee maker, bathrobe, and a granola + fruit treat
Nicolas, us1 night trip
Poor 2.0
Construction at Hotel not disclosed
Construction was a nuisance and was disturbing early morning through out the day.
Michelle, mxOther trip

It Hotel & Residences, Playa del Carmen

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