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KAYAK Luna Playa del Carmen

Photo gallery for KAYAK Luna Playa del Carmen

Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
Deluxe Two Queen | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Overview of KAYAK Luna Playa del Carmen

KAYAK Luna Playa del Carmen

4-star property
Adults-only hotel with outdoor pool, near Playa del Carmen Main Beach

8.8/10 Fabulous

118 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bar
The price is €141
Price available on 26/02/2023
Map
Avenida 10 entre 10 y 12, esquina con 10 bis, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 5 min walk
  • Quinta Avenida - 1 min drive
  • Mamitas Beach - 1 min drive
  • Playa del Carmen Maritime Terminal - 3 min drive
  • Playacar Golf Club - 5 min drive
  • Xplor Theme Park - 17 min drive
  • Xcaret Eco Theme Park - 20 min drive
  • Ferry to Cozumel - 25 min drive
  • Maroma Beach - 29 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.7 km

Restaurants

  • Zitla - 2 min walk
  • Senor Taco - 2 min walk
  • Como Como Osteria Mediterranea - 2 min walk
  • La Cochi Loka - 2 min walk
  • Kiwi - 2 min walk

About this property

KAYAK Luna Playa del Carmen

KAYAK Luna Playa del Carmen features a rooftop terrace and puts you within a 10-minute walk of Playa del Carmen Main Beach. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at M Restaurant, which serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include a poolside bar, a snack bar/deli and a terrace. The nice bathrooms and location get great marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking is limited
  • Street parking available

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby
  • Access to nearby health club

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • An outdoor pool

Accessibility

  • Lift

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

M Restaurant – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Union High Bar – On-site rooftop bar. Open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

KAYAK Luna
Marquee Playa Hotel
Kayak Luna Carmen Carmen
KAYAK Luna Playa del Carmen Hotel
KAYAK Luna Playa del Carmen Playa del Carmen
KAYAK Luna Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does KAYAK Luna Playa del Carmen offer free cancellation for a full refund?
Yes, KAYAK Luna Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at KAYAK Luna Playa del Carmen?
As of 1 February 2023, prices found for a 1-night stay for 2 adults at KAYAK Luna Playa del Carmen on 26 February 2023 start from €141, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at KAYAK Luna Playa del Carmen?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at KAYAK Luna Playa del Carmen?
Yes, there's an outdoor pool.
Are pets allowed at KAYAK Luna Playa del Carmen?
Sorry, pets aren't allowed.
Is parking offered on site at KAYAK Luna Playa del Carmen?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at KAYAK Luna Playa del Carmen?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at KAYAK Luna Playa del Carmen and nearby?
KAYAK Luna Playa del Carmen has an outdoor pool and access to a nearby health club.
Are there restaurants at or near KAYAK Luna Playa del Carmen?
Yes, M Restaurant offers local and international cuisine. Nearby restaurants include Fah (3-min walk), Eat Bar (3-min walk) and 100% Natural (3-min walk).
Does KAYAK Luna Playa del Carmen have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around KAYAK Luna Playa del Carmen like?
KAYAK Luna Playa del Carmen is in Downtown Playa del Carmen, a short 5-minute walk from Playa del Carmen Main Beach and 3 minutes' walk from Quinta Avenida. Travellers say that the hotel is in a great location.

Reviews

8.8

Fabulous

9.2/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

9.3/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Poor

BAD PLACE TO STAY
TOO MUCH NOISE, REALLY BAD BEDS, NO FRIDGE ON THE ROOM, NO ICE, NO PARKING,
DAVID, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Checking in was disappointing, booking was fully paid thru expedia but was pending on their end. Waited for more than half an hour at the lobby till it was sorted out with a call to Expedia support for help. Checking out was a breeze.
angelica, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The property was perfectly placed for me. I like to party and it was located a block from Coco Bongo and maybe 2-3 blocks from the party strip in PDC. Also, many dining options in the area with access to the beach. Great location, also very modern and chic design with large spacious clean rooms. Sanitized as well. And lastly, although it was close proximity to the clubs it was far enough to not be bothered with noise. 5/5
Abdul-Azziz, 3-night trip
Verified Expedia guest review

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We were very happy to have booked our room at kayak Luna at Playa del Carmen, the hotel is located in a very strategic place we had the beach at a walking distance (only two blocks 😊) and loved our room it was very nice and clean
Olga, 1-night romance trip
Verified Expedia guest review

4/10 Fair

hope, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Michelle, 3-night trip
Verified Expedia guest review

8/10 Very good

Staff was very friendly and accommodating. Great location and service.
Benjamin, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Ivan, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great location. A block from fifth avenue, friendly staff, rooftop pool, big rooms with 10ft ceilings and great balconies. While some other reviewers have mentioned the noise level from the street is very loud we did not find that to be the case, if you are used to complete silence when you sleep maybe it would be an issue but if you live in a large city the noise isnt really even noticeable. The hotel does provide earplugs in the room in case the noise is too much. Beautiful newly renovated rooms, we had the king room, note the shower is glass and faces the room, which is great for a couple maybe not so much for friends. Very secure area, 24 hr 711 store a block away, several cafes and restaurants and a pharmacy immediately around the hotel. Check in is easy and fast.
Krystell, 5-night romance trip
Verified Expedia guest review