2/10 Poor
Jul 24, 2022
I really hate to give them 1 star. The view is to die for and the place is clean. Clearly the owners have the best intentions. CUSTOMER SERVICE IS THE ABSOLUTE WORST. We are returning Jamaicans. I want to subjectively declare that there is a disparity in the service and treatment offered to us than those of our traditional tourist counterparts 1. There was no record of our reservation 2. There was no hot water in the shower and I had the NERVE to insist on wanting a room with hot water. I was told “the water isn’t cold”. I insisted on it and we were given a different room… as per Rose, she took care of it for us 3. The sink pipe barely has water coming out… don’t worry, I didn’t complain as the tub had hot water. 4 The sliding doors are extremely difficult to slide— don’t bother just squeeze sideways unto the porch! We got a beautiful breakfast 2 days in a row I believe compliments of Rose. On our third day we were scheduled to leave at 9:30 Breakfast was usually served at 9, there was none. Not even an offering of tea or juice. All the workers were sitting around talking until the new guest from the previous night came down. They were greeted warmly and offered an option of breakfast and served in front of us. When Rose was asked why the difference in treatment she once again took ownership and said “I just wasn’t in a working mood today”. Upon leaving, we gave her $20 tip anyway. 5. Let me emphasize that there are no stores in the immediate vicinity for someone to WALK to.
Marsha
Marsha, 3-night family trip
Verified Travelocity guest review
