I booked the most expensive room for two nights. I wanted to treat my family a nice room with an ocean view.
As we walked in, there were two men behind the front desk whom I spoke to. One was tall, wore a long sleeve button up and the other man wore a tank with shorts and sandals. Very unpresentable. He was soaking wet with a towel around his neck.
While I checked in, they told me last minute that we would stay in the 8th floor the first night and the 3rd floor the second night.
This made me very confused. I booked the same room, highest floor at a costly price but we have to be escorted to a lower room?
The hotel description does not say anything about being moved anywhere. They didn't give any discounts either.
They told us that we have to stay in a lower room for the same price as the expensive room. What kind of service is that!?
Moreover, my family and I were very tired of traveling for hours so, I tried to resolve it.
All of the sudden, the soaked man raised his voice and repeated their last minute arrangent with me.
As I try to discuss with him, he started to yell and throw hand gestures at me. His face was red, his sweat flew off and kept exposing his armpits. This unpresentable man had the audacity to do such action in front of my mother and kids present in the room.
I concluded that I could no longer trust them to have my family stay under their accommodation. We left the premises and was denied a refund.
What an absolute disgrace.
Do not recommend.