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All properties in Tulum, Quintana Roo, Mexico
1 room, 2 adults

Biwa Tulum, Tulum

4-star4 stars
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780, Mexico

4-star hotel with outdoor pool, near Tulum National Park
  • Free continental breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
  • Please brace yourself for a long comment. -Overall, the room itself was not great. (1)…Jan 25, 2020
  • Very nice clean hotel, recommend!Dec 21, 2019

Biwa Tulum, Tulum

from $71
  • Superior Double Room, 1 King Bed, Accessible, City View
  • Deluxe Twin Room, Multiple Beds, Accessible, City View
  • Junior Suite, 2 Bedrooms, Accessible, City View

What’s around Biwa Tulum, Tulum

Landmarks

  • In Tulum City Center
  • Tulum Mayan Ruins - 42 min walk
  • Gran Cenote - 2.5 mi / 4 km
  • Playa Paraiso - 3.7 mi / 6 km
  • Tulum Monkey Sanctuary - 4.1 mi / 6.5 km
  • Cenote Manatí - 6.1 mi / 9.9 km
  • Soliman Bay - 7.8 mi / 12.6 km
  • Xel-Há Park - 10.9 mi / 17.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 93 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 14 rooms
  • This hotel is arranged over 3 floors

Check-in and check-out

  • Check-in time 3 PM-10:30 PM
  • Check-out time is noon
The front desk is open daily from 8 AM - 11 PM.
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Offsite

  • Beach shuttle *

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Beach shuttle (surcharge)
  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Bicycle rentals on site
Working away
  • Business center
  • Conference space
  • Conference space size (meters) - 110
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2017
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)
Things to enjoy
  • Separate dining area
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch Smart TV
  • Netflix
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Microwave
  • Dishwasher
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Rooftop bar del Biwa - Onsite rooftop bar.

Biwa Tulum, Tulum’s small print

Also known as

  • Biwa Tulum Hotel
  • Biwa Hotel
  • Biwa Tulum Hotel
  • Biwa Tulum Tulum
  • Biwa Tulum Hotel Tulum

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 6:30 AM to 10:30 PM.
  • For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Optional extras

    Rollaway beds are available for USD 25.0 per night

    Airport shuttle service is offered for an extra charge of USD 190 per vehicle (roundtrip)

    Beach shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    Recent reviews

    Superb 9.0 From 67 reviews

    Exceptional 10.0
    Excellent hotel in a great location
    Clean, comfortable, pleasant staff, plenty of restaurants/bars in walking distance. Free but limited parking.
    William, us1 night romance trip
    Exceptional 10.0
    I loved Biwa Tulum and would recommend it to anyone looking to stay in the town area of Tulum (as it's not in the beach if that's what you are looking for). The entire staff was incredibly welcoming and friendly. The rooms were clean and spacious, and I really enjoyed the amenities - including the roof deck (where the amazing breakfast was served every morning), the pool and the balcony off my room. The location was perfect, especially with use of a bike from the hotel. That made it easy to go to the beach, to the ruins, and a few of the cenotes close to town. There are lots of great restaurants, bars and food trucks around, but the hotel is off the main road so was quiet but still very central. It was the perfect place for my time in Tulum, thank you Biwa Hotel!
    us3 night trip
    Good 6.0
    Not worth the price. But nice enough
    Super friendly staff and the room was extremely clean. Great breakfast and the bike rental was convenient. The decor is very dated. Didn’t really look like that pics. I think you could find something better for their price and for that I wouldn’t stay there again. It just lacked something
    Richard, gb1 night trip
    Very Good 8.0
    Comfy one night stay
    Modern and nice. Was great to use free bicycles to go see the beach and ruins. Friendly staff. Breakfast had cereal, fruit, juice options and bread. Some type of eggs or omelette would be nuce to have as well.
    gb1 night romance trip
    Exceptional 10.0
    Family friendly in the heart of it all
    Our stay at Biwa was nothing short of amazing. The room was spacious and already air conditioned when we arrived. Come
    Debra, ca4 night family trip

    Biwa Tulum, Tulum

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