Dec 29, 2022
NO BREAKFAST/RESTAURANT/BAR READ FIRST
*NO BREAKFAST OR RESTAURANT/BAR* Beyond disappointed. Please look elsewhere unless desperate. BAD NEWS: Unacceptable bait and switch by this hotel. Visitors beware -- there is NO BREAKFAST available, and the RESTAURANT IS CLOSED. We stayed here for 8 days and were told every day that neither was available, even though the website did (and still does) promote these options. There isn't even water or coffee out. Normally, this may not be a big deal, but when you have small children and it's literally 5 degrees out it would be nice to have in-house options. Also, we had to switch rooms due to an intense sewer smell, that was still apparent in our second room oddly enough more so when you turn on the heat (no idea how they're related but very obvious). The hotel needs work. Tape all on the floor of the elevators, bathroom tiles cocked weird, bathtub motel-feeling. GOOD NEWS: For 1 or 2 nights, it's fine. The location is decent. 10-Minute walk to Myeondong Street and 15 to Lotte. Massive coffee options, including Starbucks nearby (many oddly weren't open by 9am, though) Staff was nice, if only because they were nonexistent. Housekeeping would clean when we left, no matter what time, and always leave water bottles. Really, just a terrible taste in your mouth when you plan a trip to a bucket list destination and when you get there you find out its nothing like what is promised.
Ryan, 8-night family trip
Verified Hotels.com guest review