Panan Krabi Resort

Overall, the hotel was very nice and updated and the pool was very nice. Our experience with the staff was okay. They were very friendly but we were disappointed in the extra charges and “free” services.

So we booked a stay here for a recent vacation. Our flights to Thailand were cancelled because of coronavirus. This hotel refused to let us rebook for a later date. They billed us for the room at full cost and would not answer our call or our emails. I would highly discourage anyone from Booking here as their lack of customer service was absolutely awful.

The only thing that I really liked about this hotel was that the sky bar staff was friendly and it was an easy walk to anywhere in Au Nong. The breakfast was really lacking. Lots of choices, but the quality is just so so. There was a lot of kids at the hotel running around all day and screaming. The towels in the room were terrible and old and they only left one bath towel and one hand towel for each guest. No wash cloths. You also only get one beach towel per guest, which isn't enough to cover the wicker lounge chairs by the pool. The pillow cases and sheets on the bed were tattered and torn. We had a beach view room, but really, right in front of us was a big dirt patch construction site. One day the fire department used it for training and was setting fires and blasting them with extinguishers for at least an hour, which blew up and onto the neighboring hotel pool area. The free welcome drink was a sugary juice, not a cocktail. I still had a lot of fun in Krabi, but the hotel just wasn't great. The rooms however didn't seem old or like they needed updating, so that was satisfactory.

This resort had excellent service and the whirlpool room was very nice

Spacious and clean rooms with balcony. The pool is very large so even when there are many people in it, it doesn't feel crowed. Two things that were disappointing were the gym which is extremely small and lacks equipment and the lack of breakfast food variety.

Very close to shops and town, nice view of the sea

Very good hotel, staff really care about helping. It was pretty crowded pur first night for some reason then alot of people left and it was even better. If you want to upgrade ask at the hotel. When we asked via email they asked for twice the price per night to upgrade as they did when we got to the counter. The whirlpool rooms are super nice but if you want more privacy ask for building 2 closer to the cliffs. Room 2107 and 2106 are the most private of the whirlpool rooms with the best view of the cliff.

Staff was very helpful and overall amazing! The breakfast buffet was delicious and had a lot of variety.

Staff was very friendly and the hotel was clean. The views from our room were spectacular. I thought the quality of the breakfast could be improved.

Very helpful and friendly staff. Room was clean and had everything we needed. About a 5 minute walk to the beach area and although very close to the nightlife and shopping it remains quiet.