Before booking, make sure you read all the details about the apartments, so that you know what you get. Most complains I've read in the reviews are because people didn't read the description. The check-in is quick and efficient, and you're given printed directions with a small map on where your apartment is (15-minute walk in our case). Definitely inconvenient that you don't know which apartment you get until you actually check in. We were given a basement apartment, which at first disappointed me, but once we were inside, it wasn't all that bad. Rather modest furnishing, but all that you need is there (kitchen w/water cooker, oven, microwave, etc.) - the internet isn't working so well and the TV was reset every time I switched it off. But you're not in London to sit inside anyway. Too bad we had a single bedroom with 4 beds - we ordered 2 separate bedrooms. Overall conclusion? It's not a 4-star thing, but I think it's value for money. Improvement tips? First of all, inform about which apartment you get. Secondly, make it a bit more cozy inside. A mirror in the hallway, some pictures on the wall, etc.