Hotel Otrar

4.0 star property
Central Almaty hotel with indoor pool, connected to a shopping centre

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Hotel Otrar

Photo gallery for Hotel Otrar

Junior Suite | Premium bedding, minibar, in-room safe, soundproofing
Free daily buffet breakfast
Presidential Suite, 2 Bedrooms | Bathroom | Shower, free toiletries, hair dryer, towels

Overview of Hotel Otrar



Property highlights

  • Pool
  • Free breakfast
  • Airport transfer
  • Free WiFi
  • Air conditioning
  • Laundry facilities
Gogolya Street 73, Almaty, 050002

What's around

  • AirportAlmaty (ALA-Almaty Intl.)28 min drive
Main amenities
  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Indoor pool
  • Nightclub
  • Fitness centre
  • Sauna
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Airport shuttle
  • Area shuttle
  • Terrace
For families
  • Children stay free
  • Free cots/infant beds
  • Fridge
  • Private bathroom
  • Premium TV channels
  • Terrace

Room options

Business Twin Room

  • 14 sq m
  • Sleeps 3
  • 2 Single Beds

Junior Suite

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed


  • 42 sq m
  • Sleeps 3
  • 1 Double Bed

Standard Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

Presidential Suite, 2 Bedrooms

  • 123 sq m
  • Sleeps 4
  • 2 Double Beds

Business Double Room

  • 14 sq m
  • Sleeps 3
  • 1 Double Bed

Standard Twin Room

  • 14 sq m
  • Sleeps 3
  • 2 Single Beds

Business Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

About this area

What's nearby

  • In Medeu District

Getting around

  • Almaty (ALA-Almaty Intl.) - 27 min drive
  • Almaty Station - 28 min walk
  • Almaly - 18 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)


  • Bowler Coffee Roasters - 7 min walk
  • Hoper’s Craft Beer & Grill Bar - 4 min walk
  • Çiçek Мангал - 3 min walk
  • Lanzhou - 6 min walk
  • Starbucks - 5 min walk

About this property

Hotel Otrar

A great choice for a stay in Almaty, Hotel Otrar features a nightclub and offers an airport shuttle (available 24 hours) for KZT 23000 per person. After visiting the fitness centre for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at one of the 2 bars/lounges. An indoor pool, a sauna and a terrace are other highlights at this upmarket hotel.


English, German, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 161 rooms
  • Arranged over 5 floors


  • Check-in time from noon until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*


  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Wheelchair-accessible parking on site


  • Airport shuttle on request (available 24 hours a day)*


  • Area shuttle*

Other information

  • Designated smoking areas
  • Clothing optional (nudity permitted in public areas)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–9 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee shop
  • 24-hour room service

Working away

  • 24-hour business centre
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage


  • 1 building/tower
  • Built in 1981
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • An indoor pool
  • Nightclub
  • Sauna
  • Reception hall


  • Lift
  • Wheelchair-accessible parking
  • Low-height worktop and sink

Room amenities

Be entertained

  • Television
  • Premium digital channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Fridge


  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 23000 per person (return)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for KZT 7000.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Children under 6 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Clothing is optional at this property.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Otrar Almaty
Otrar Almaty
Hotel Otrar Hotel
Hotel Otrar Almaty
Hotel Otrar Hotel Almaty

Frequently asked questions

Does Hotel Otrar offer free cancellation for a full refund?
Yes, Hotel Otrar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Otrar?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Otrar?
Yes, there's an indoor pool.
Are pets allowed at Hotel Otrar?
Sorry, pets aren't allowed.
Is an airport shuttle service offered by Hotel Otrar?
Yes, an airport shuttle is available. The charge is KZT 23000 per person return.
What are the check-in and check-out times at Hotel Otrar?
You can check in from noon - midnight. Check-out time is noon.
Is there an on-site casino at Hotel Otrar?
No, this hotel doesn't have a casino, but Casino Zodiak (9-min drive) is nearby.
What is there to do at Hotel Otrar and nearby?
Hotel Otrar has 2 bars, a nightclub and an indoor pool, as well as a sauna and a fitness centre.
Are there restaurants at or near Hotel Otrar?
Yes, there's an on-site restaurant.
What's the area around Hotel Otrar like?
Hotel Otrar is in Medeu District, a short 6-minute walk from 28 Panfilov Heroes Memorial Park and 12 minutes' walk from Zenkov Cathedral.







Staff & service




Property conditions & facilities




10/10 Exceptional

Excellent property and service
Pavel, 8-night family trip
Verified Expedia guest review

6/10 Good

MUHAMMAD, 4-night trip
Verified guest review

8/10 Very good

Good Hotel located in the heart of the city.
Raj Kishor, 3-night business trip
Verified Expedia guest review

8/10 Very good

Jean Philippe, 2-night trip
Verified guest review

6/10 Good

The staff was not much helpful. Could hardly speak English. They just seem not to bother about the the guests. Good breakfast !
4-night trip
Verified Orbitz guest review

2/10 Poor

Going to have to pay double
We prepaid at the time of our booking. On arrival to the hotel they wouldn’t believe us. Dont use this service. There is such poor communication, loss of booking, and inability to unstand how booking online works.
Verified guest review

4/10 Fair

Very old hotel, nice location but expensive pickup
The hotel charged me USD 38 for hotel pick. That is 12,500 tenge. The average rate is 3,000 tenge. I took Uber going back to airport and costed me 2,000 tenge. I complained about it but reception said that was their contract with the supplier. They should know better and arranged for a fair costing. It was too late for me to decline bec driver was in the airport already and it was immediate booking. Hotel facade was far from the pictures. It is a very old hotel with old design and furnitures. Good things about the hotel are location and is a bit clean. This is not value for money.
Genaro II, 1-night trip
Verified guest review

8/10 Very good

Nice hotel and locale
Great location but a/c unit did not work which was replaced by another old-style unit that struggled to function.
Joseph, 1-night trip
Verified guest review

8/10 Very good

Friendly, helpful staff in a convenient location.
Friendly, helpful staff. Location convenient for Metro, shopping and restaurants. My room had a nice view of the mountains.
Kenneth, 3-night trip
Verified guest review

6/10 Good

Convenient hotel but ancient
Old hotel, amenities very limited, furnishings are old and the cupboards in the room was broken, we stayed there for a short night at a low price before a 6am flight so it was not bad!
Bear, 1-night trip
Verified Expedia guest review