It was a really mixed bag. My room was lovely and comfortable. But Arden Hills is mainly a country club, not a hotel, and the customer service and guest amenities/experience are clearly not the priorities. Check in involved two different buildings hauling luggage around and up and down stairs. Restaurant service was inattentive and very slow, but the food tasted good. I was unable to negotiate the ability to stay on the property (not the room) past my check out time, though I also had a massage booked and in all was spending $500 in room, meals, and services. I was just looking for a place to stay before my late flight. There are acres of property and multiple pools with many many places to sit and relax, but the young desk attendants were “technically” unable to accommodate me though I asked twice. When I asked to speak with a manager, there was never one available (not on either day) and when I asked for a manager to call me, it never happened so I eventually gave up. Included breakfast was a huge disappointment — poor quality baked goods and a little bit of fruit. No attendant or anyone tidying the breakfast area. No help with luggage or anything else offered and many stairs. Massage and spa experience were excellent. All in all, it was ok but I will not be back.
