The Strathmore is an apartment complex. This is not a hotel room, but a small apartment rented out like a hotel room. There is no daily towel service or cleaning, no front desk/concierge, etc. No regular professional maintenance, either. Two of the light bulbs are dead (including the dining room), and the remote control on the cable doesn't work. There is hair all over the place (bathroom sink, all over the shower/tub, the floors, even in the bed). The towels are really crummy. Bring your own soap, too. I'm just here on business for three nights and I'm gone most of the day, but if I had planned on spending more time in town or more time in the apartment, I'd be really disappointed.