El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

Photo gallery for El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

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On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
4 outdoor pools, free cabanas, pool umbrellas

Overview of El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

4.5 star property
Kantenah beachfront property with 6 restaurants and spa

8.2/10 Very Good

217 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is $316
Price available on 8/17/2022
Map
Km 95 Carretera Cancun, Tulum Kantenah, Riviera Maya, Carretera Playa, Kantenah, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 7 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 4 outdoor pools and lazy river
  • Fitness center
  • Sauna
  • Steam room
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
Feel at home
  • Private bathroom
  • Private spa tub
  • Separate bathtub and shower
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Xpu-ha Beach - 14 min drive
  • Akumal Beach - 19 min drive
  • Half Moon Bay - 24 min drive
  • Dos Ojos Cenote - 43 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 22.4 miles/36.1 km

About this property

El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

At El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll have access to onsite snorkeling, beach volleyball, and kayaking. There's plenty of fun with the 4 outdoor pools and lazy river, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and body treatments. Arrecifes, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 3 swim-up bars, a beach bar, and a fitness center. The pool and helpful staff get good marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 380 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Onsite parking limited

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • 6 restaurants
  • 7 bars/lounges
  • 3 swim-up bars
  • Beach bar
  • Private dining
  • Private picnics
  • 24-hour room service

Traveling with children

  • Lazy river

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Snorkeling
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Horse riding nearby
  • Parasailing nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Full-service spa
  • Lazy river
  • Sauna
  • Steam room

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor spa tub

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, NÁAY SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Arrecifes - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Culinarium - This restaurant serves dinner only. Open daily.
La Carreta - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
MIA CASA PALMS - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
KLAY TALAY - This restaurant serves dinner only. Open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Sensimar Resort Riviera Maya Gourmet All Inclusive Kantenah
Sensimar Resort Riviera Maya Gourmet All Inclusive
Sensimar Riviera Maya Gourmet All Inclusive Kantenah
Sensimar Riviera Maya Gourmet All Inclusive
Sensimar Resort Riviera Maya Gourmet All Inclusive Kantenah
Sensimar Resort Riviera Maya Gourmet All Inclusive
Sensimar Riviera Maya Gourmet All Inclusive Kantenah
Sensimar Resort Riviera Maya Gourmet All Inclusive Karisma
Hotel Sensimar Resort Riviera Maya, Gourmet - All Inclusive
Sensimar Resort Riviera Maya, Gourmet - All Inclusive Kantenah
Sensimar Riviera Maya Gourmet All Inclusive Karisma Kantenah
Sensimar Riviera Maya Gourmet All Inclusive Karisma
Sensimar Resort Riviera Maya Gourmet All Inclusive
El Dorado Seaside Palms Adults Only by Karisma
El Dorado Seaside Suites Palms by Karisma Adults only
Sensimar Resort Riviera Maya Gourmet All Inclusive by Karisma
El Dorado Seaside Palms – Adults Only All Inclusive by Karisma

Frequently asked questions

Overall score and ratings

8.2

Very Good

8.9/10

Cleanliness

8.7/10

Staff & service

8.3/10

Amenities

8.5/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

We weren’t sure what to expect but in the end, we were very happy about almost everything about our stay. We had a ocean front suite and our particular room was just about the farthest from the lobby which was perfect for us. The room was just fine, perfect for sleeping in, cleaning up and eating room service. No need to be in the room when you’re in Mexico! We were very happy with the food which was important to us; way better than any other all-inclusive we’ve been to. Reservations “required” for dinner although other guests told us they were able to walk in easily. Service was typically very fast when dining or at the bars. The most impressive thing to me was the friendliness of the staff. Every member of the staff from the wait staff to cleaning crews to admin folks would always greet you with a “Hola!” when walking through the grounds. We figured out a few pro-tips during our stay, way too many to list them all. One that we utilized every day was to get up early (like 530 or 6) and go claim a beach cabana with a couple towels and personal items, then go back to sleep. Could we have gotten one later in the day, probably. But we’ll worth the 15 mins in the wee hours of the morning. One last item that was our only rub about the trip — if you book something through the resort that has an extra fee, must cancel 24 hrs in advance. We were unaware (or didn’t read the fine print) and unable to cancel 23.5 hrs before our appointment. We will definitely consider going back!
Cole, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Yvette, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Kristen, 3-night trip
Verified Expedia guest review

4/10 Fair

When we got to the resort, the first thing they told us was they ran out of room, and the good news is we have to PAY to upgrade to stay there! Are you kidding me??? That is the good news? Your resort over booked, you didn't reserve a room for my reservation, and you made me pay extra to stay there and you told me that is a good news... What a joke! We had no choice, we were at a different country, we paid. And guess what, at the UPGRAGED ROOM, there was NO HOT WATER, we had to use cold water to shower the whole time we stayed there, 4 nights. And right before the night we check out the front desk called us @11:10pm asked us to change room for no reason! What the hell, we almost leave, and you asked us to pack everything, go to a different room and unpack and pack everything again after one day?! And that was not all, they would tried to sale you some kinda membership from $20.000 to $222.000, in the meanwhile you would stay in a room with a sales person for more than 2 hours NO WIFI. That is how they do business, and treat their customers. We didn't feel relax at all during this whole trip, that was the worse All Inclusive resort stay experience ever.
min, 4-night romance trip
Verified Expedia guest review

4/10 Fair

They are trying to sale you membership package while you were trying to relax during your vacation, they would call you, made you stay in the room with the sales person for more than 2 hours to sale you more than $20.000 membership. You have to make reservation to by 4pm the day before to make sure you can dine in in the restaurant that you wanted to, or else you won't be able to. They would have all kind of excuses to sale you bottle of wine, or something, which should be all inclusive?! The whole time when we were there not feeling relax as the other all inclusive resorts we have been to. The only good thing is the food there were pretty good.
Yanny, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Service levels were exceptional!
Kim Marie, 4-night family trip
Verified Expedia guest review

6/10 Good

Not fully all inclusive and not Adult only there were kids there. The food was great and the service was amazing
Charles, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Sue, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Property was just what we were looking for! Quiet and peaceful. Only recommendation is book your dinners early! Several restaurants on the property and only 1 is available without reservation.
Cesar, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Robert, 4-night trip
Verified Expedia guest review