It was awful!!!
We missed our connecting flight in Amsterdam and couldn't get to Rome till the next morning.
I called Hotels.com to let them know. They asked if I wanted refund for the first night in Terrace Suites. I said no because if we get refund, we wouldn't be able to check in till 4 pm. I would rather pay for the night even though we wouldn't be able to sleep there. That way, as soon as we get to Rome, we can get into our room, shower and change. I called and emailed the hotel to let them know that we will be in around 11-12 on Saturday. We got in at 12 pm. Francesca met us at the door. She said the room wasn't ready because she and her son slept there last night. First, I paid for the room so I'm not sure why she slept there. Second, she knew we were to arrive by 12. Why didn't she at least have the room(that I paid for) ready? She told us she needed 1.5 hours to clean the room. We were traveling at that point for 50 hours. Instead of showering and changing clothes, we had to go down and walk around till the room was cleaned. Came back close to 3 pm and she was still in our bathroom cleaning. Should have just gotten a refund. Next day, came back to room late. Beds were made but no fresh towels. No toilet paper. Thank god there was a market open 24 hrs so we ran out to buy toilet paper.
Breakfast was supposed to be included but when I asked her about it, she said it's too hot to cook. Worst place I've ever stayed at. Never again!!!