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1 room, 2 adults

Splendid Hotel & Spa, Hanoi

3-star3 stars
06 Hang Hanh street, Hoan Kiem, Hanoi, Vietnam

3-star hotel with restaurant, near Hoan Kiem Lake
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Exceptional9.6
  • very nice and helpful staff May 31, 2019
  • We left hotel, it was not suitable for our comfort. We were very dissatisfied. We never…May 25, 2019
320See all 320 Hotels.com reviews
From 497 reviews

TripAdvisor Traveller Rating

Splendid Hotel & Spa, Hanoi

from $34
  • Deluxe Double Room
  • Family Room, Lake View
  • Superior Double Room
  • Deluxe Room, 1 Double Bed
  • Deluxe Double Room Single Use, 1 Queen Bed, Accessible
  • Family Room, Balcony

What’s around Splendid Hotel & Spa, Hanoi

Landmarks

  • In Hoan Kiem
  • Hoan Kiem Lake - 4 min walk
  • Thang Long Water Puppet Theatre - 4 min walk
  • Hanoi Old City Gate - 11 min walk
  • Hanoi Opera House - 17 min walk
  • Temple of Literature - 26 min walk
  • Ho Chi Minh Mausoleum - 29 min walk
  • Ngoc Son Temple - 6 min walk

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 25 min drive
  • Hanoi Long Bien Station - 14 min walk
  • Hanoi Railway Station - 22 min walk
  • Hanoi Giap Bat Station - 8 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 20 rooms

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • No parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Room service (during limited hours)
Working away
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
Accessibility
  • Accessible bathroom
  • Wheelchair accessible
Languages Spoken
  • English
  • Vietnamese

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast only.

Splendid Hotel & Spa, Hanoi’s small print

Also known as

  • Splendid Hotel Hanoi
  • Splendid Hanoi

Optional extras

Buffet breakfast is offered for an extra charge of VND 113500 for adults and VND 113500 for children (approximately)

Airport shuttle service is offered for an extra charge of VND 440000.00 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Exceptional 9.6 From 320 reviews

Very Good 8.0
Staff is excellent very kind. Rooms are comfortable and location is exceptional. Kitchen and breakfast place is dirty
gabriela, usRomance trip
Poor 2.0
Major Improvements Needed to Justify High Rating
From the beginning, it felt that the hotel was deceptively reviewed. On Hotels.com, this hotel received an "Exceptional 9.6" star review with review quotes such as "the service was amazing" & "it's hard to give it anything but a perfect review". Given this, I expected a hotel that was stable, accommodating, and clean. It is with deep displeasure that, in reality, this hotel was lacking in all those things. The one thing that wasn't lacking was the attentiveness of service when requested. The front office, particularly the lady in front, was very nice and welcoming. However, this was not enough to make up for the lack of stability, accommodations, and cleanliness. The first thing that went wrong was that one of the rooms assigned ran out of electricity. We eventually received another room, but this should not occur at a hotel rated with an "Exceptional 9.6" score. Next, the rooms were as tight as can be. There was little room to store luggage or even walk around. The bed frame borders stuck out from the mattress just enough, so that you would scrape your leg on the border. Also, the in-room refrigerators did not work. Despite all this, the most noticeable disservice was the cleanliness of the room. There were ants that developed all around the desk. Cockroaches were noticed near the doorway and inside the restroom. Lastly, there were noticeable stains on the towels. Major improvements are needed to justify the high rating.
usFamily trip
Exceptional 10.0
The service was amazing!!! They were so accommodating! I will definitely stay again! I just want to tell you guys how wonderful these ppl were. I had MOVED hotels and they heard that I had gotten sick at my new hotel and went over to my new hotel to give me medication!!
Phillipp, us2 night family trip
Very Good 8.0
A good scrubbing would make it perfect
The service is so good at this hotel it’s hard to give it anything but a perfect review. That said there needs to be better cleaning and more attention to the small details especially when it comes to maintenance and comfort. The floor of my room seriously needed to be mopped, the bathroom was moldy in places and the elevator was filthy. That being said, I’m still happy with my stay there and might even return, though I likely would stay in a four-star hotel in Hanoi in the future. The neighborhood is great the staff is perfect and the breakfast is excellent. They just need to spend more time and cleaning.
Robert, us3 night trip with friends
Very Good 8.0
Great location, friendly service, but noisy
The location is absolutely perfect. The staff are extremely friendly and very helpful. They booked us trips to Ha Long Bay (Bai Tu Long Bay) and Sapa with some great tour companies. They held onto our luggage for us while we made those overnight trips and had our rooms ready for us when we returned. There are differences from room to room even though we reserved the Deluxe every time. Like our room on the 2nd floor had a shower handle that was almost impossible to turn so the water was scalding hot unless you hurt your hand turning it to the colder side and the sink was unfinished, with screws sticking out right on the edge of the counter. But the room on the 6th floor was perfect! And they ended up upgrading our room on our last night so we got a balcony! There's a dog that lives in a neighboring yard that barks constantly. We could hear it from the 6th floor and especially the 2nd floor so bring ear plugs if you're a light sleeper! There's some noise on the street side of the hotel as well. Fruit at the breakfast buffet was good. But there's so much other food to eat in Hanoi, we preferred to eat out and only went upstairs for the fruit. They do provide a welcome drink and watermelon on your arrival which is very nice after a long day of traveling! It's definitely worth the price we paid and wouldn't hesitate to stay again when we come back to Hanoi.
Christine, usRomance trip

Splendid Hotel & Spa, Hanoi

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