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Hotel Hills Congress & Termal Spa Resort

Photo gallery for Hotel Hills Congress & Termal Spa Resort

Indoor pool, seasonal outdoor pool, lifeguards on site
Front of property
Premium bedding, minibar, in-room safe, desk
Buffet
Reception hall

Overview of Hotel Hills Congress & Termal Spa Resort

Hotel Hills Congress & Termal Spa Resort

5.0 star property
Luxury hotel in Sarajevo with free water park and spa
7.8 out of 10 Good
7.8/10 Good

96 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Butmirska cesta 18, Sarajevo, 71000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free water park
  • Health club
  • Sauna
  • Steam room
  • Seasonal outdoor pool
  • Children's pool
  • Spa tub
  • Waterslide
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)

Room options

About this area

Getting around

  • Sarajevo (SJJ-Sarajevo Intl.) - 11 min drive
  • Podlugovi Station - 22 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Malak Regency Hotel Resturant - 18 min walk
  • Caribou COFFEE - 5 min walk
  • Hotel Hills Restaurant
  • Hotel Hills Sky Bar - 4 min walk
  • Havana - 9 min walk
Map

About this property

Hotel Hills Congress & Termal Spa Resort

Hotel Hills Congress & Termal Spa Resort is only 2.1 mi (3.5 km) from the airport and offers a shuttle (available 24 hours) for EUR 2.5 per person one way. Guests can visit the spa to indulge in deep-tissue massages, facials or body treatments, and local and international cuisine is served at Hotel Hills Restaurant, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a free water park, an indoor pool and a poolside bar. The helpful staff and airport get good marks from fellow travellers.

Languages

Bosnian, Croatian, English, German, Serbian, Slovenian, Spanish, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 260 rooms

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Lifeguard on site

What to do

  • Access to nearby indoor pool

Working away

  • 24-hour business centre
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • An indoor pool
  • Seasonal outdoor pool
  • Free water park
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Reception hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Lowered plug sockets in bathroom
  • Bathroom emergency pull cord
  • Lever door handles
  • Wheelchair-width doorways
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning and heating
  • Ceiling fan
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge (on request)

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Hotel Hills Wellness&Spa Center has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Hotel Hills Restaurant – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 2.5 per person (one way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Hills Congress & Termal Spa
Hotel Hills Congress & Termal Spa Resort Hotel
Hotel Hills Congress & Termal Spa Resort Sarajevo
Hotel Hills Congress & Termal Spa Resort Hotel Sarajevo

Frequently asked questions

Does Hotel Hills Congress & Termal Spa Resort offer free cancellation for a full refund?
Yes, Hotel Hills Congress & Termal Spa Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Hills Congress & Termal Spa Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Hills Congress & Termal Spa Resort?
Yes, there's an indoor pool, a seasonal outdoor pool and a children's pool.
Are pets allowed at Hotel Hills Congress & Termal Spa Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Hills Congress & Termal Spa Resort?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Hills Congress & Termal Spa Resort?
Yes, an airport shuttle is available. The charge is EUR 2.5 per person one way.
What are the check-in and check-out times at Hotel Hills Congress & Termal Spa Resort?
You can check in starting at 2 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hotel Hills Congress & Termal Spa Resort and nearby?
Hotel Hills Congress & Termal Spa Resort has a spa, a water slide and a steam room, as well as a garden and access to a nearby indoor pool.
Are there restaurants at or near Hotel Hills Congress & Termal Spa Resort?
Yes, Hotel Hills Restaurant offers local and international cuisine.
Does Hotel Hills Congress & Termal Spa Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Hills Congress & Termal Spa Resort like?
Hotel Hills Congress & Termal Spa Resort is located a short 1-minute walk from Ilidza Thermal Riviera.

Reviews

7.8

Good

8.0/10

Cleanliness

7.7/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Selmir, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review

8/10 Very good

Not so great
The hotel has a huge thermal spa complex which was the reason we picked it. However, the hotel seems to be short of staff, not able to manage crowds of guests. Most disappointing was breakfast - lots of food choices in a dark overcrowded restaurant. Food was not presented nicely, pieces of cheese and salami looked as if they were thrown on the plate. I could not find a hand sanitizer in the restaurant. Room was huge, but slightly worn our. The pools were clean and not crowded. The wifi was very slow. When asked about it, the receptionist said it works fine for him! Other receptionists were very kind. Overall, for next time I would choose another hotel.
Biljana, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is perfect. Clean, modern and very friendly people. Food is great. Highly recommend.
Osman, 3-night trip
Verified Expedia guest review

6/10 Good

Piotr, 1-night trip
Verified Expedia guest review

4/10 Fair

11-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice room with balcony
mirza, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Mohamed, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel Amazing pools
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Jasim, 1-night trip
Verified Hotels.com guest review