31 Aug 2019
We were booked for Aug.29. On aug. 27 I received a message from Chateau de Seurre that there was an error in the payment method and to contact them to avoid cancellation. I called but got their answering machine. I messaged them that I would pay cash if credit card was a problem for them. I got no response. I went to the Chateau on the 28th, the day before my reservation to make sure there was no problem. The gate was locked and had a message saying that they were fully booked. I called again and finally got a hold of the owner. He said that he had a problem with Hotels.com because too many people booking through them never showed up. He also told me that he had given my reserved room for the next night to someone else. This left me without accommodation for the 29th in a small village in the middle of nowhere. Eventually I found a house with rooms to rent who kindly agreed to put us up for the next night. I was left very upset with the whole experience and surprised that Hotels.com would do business with such unreliable establishments.
Andre, 1-night trip with friends
Verified Hotels.com guest review