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Promenade Park Hotel

Photo gallery for Promenade Park Hotel

Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing

Overview of Promenade Park Hotel

Promenade Park Hotel

4.0 star property
4-star hotel with restaurant, near Arbat Shymkent

8.6/10 Fabulous

12 verified guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Prospect Beybitshilik 4B, Shymkent, 160000

Room options

About this area

What's nearby

  • Heart of Shymkent

Getting around

  • Shymkent (CIT-Shymkent Intl.) - 29 min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)


  • Mizam - 8 min walk
  • Madlen - 8 min walk
  • Мизам - 12 min walk
  • Nandu - 12 min walk
  • Like Moscow bar - 13 min walk

About this property

Promenade Park Hotel

Promenade Park Hotel offers an airport shuttle (available 24 hours) for KZT 3000.00 per vehicle one-way. Guests indulge in spa services, then grab a bite to eat at the restaurant. This upmarket hotel also features a bar/lounge, a terrace and a garden. The helpful staff and central location get good marks from fellow travellers.


English, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 19 rooms
  • Arranged over 3 floors


  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*


  • Children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free uncovered on-site self-parking


  • Airport shuttle on request (available 24 hours a day)*
  • Train station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • Conference space


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage


  • 1 building/tower
  • Built in 2014
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Spa services


  • Lift
  • Wheelchair-accessible path to lift


  • English
  • Russian

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the on-site spa services. The spa is equipped with a sauna and a steam room. The spa is open daily.


On-site venue – This restaurant specialises in Modern European cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 3000.00 per vehicle (one-way)
  • Train station pick-up and train station drop-off services are offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property accepts credit cards and cash.

Also known as

Promenade Park Hotel Shymkent
Promenade Park Shymkent
Promenade Park
Promenade Park Hotel Hotel
Promenade Park Hotel Shymkent
Promenade Park Hotel Hotel Shymkent

Frequently asked questions

Does Promenade Park Hotel offer free cancellation for a full refund?
Yes, Promenade Park Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Promenade Park Hotel?
As of 27 Nov 2022, prices found for a 1-night stay for 2 adults at Promenade Park Hotel on 1 Dec 2022 start from $40, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Promenade Park Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Promenade Park Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Promenade Park Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Promenade Park Hotel?
Yes, an airport shuttle is available. The charge is KZT 3000.00 per vehicle one-way.
What are the check-in and check-out times at Promenade Park Hotel?
You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Promenade Park Hotel and nearby?
Promenade Park Hotel has spa services and a picnic area, as well as a garden.
Are there restaurants at or near Promenade Park Hotel?
Yes, there's an on-site restaurant that offers Modern European cuisine. Nearby restaurants include Mizam (8-min walk), Madlen (8-min walk) and Мизам (12-min walk).
What's the area around Promenade Park Hotel like?
Promenade Park Hotel is in the heart of Shymkent, a short 4-minute walk from Arbat Shymkent and 5 minutes' walk from Fontan Aquapark. Travellers say that the area is central and good for families.

Overall score and ratings






Staff & service




Property conditions & facilities



4/10 Fair

Location was great. Near to the park.
Abat, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Overall good and centrally located hotel
Hotel centrally located, walking distance to Shymkent Plaza. Room is big and comfortable. For breakfast you'll be offered 5 options to choose from, we tried 2 of them, both tasty. Hotel needs a little refurbishment in general areas, but overall is good.
1-night trip
Verified guest review

6/10 Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Helpful staff answered my questions about how to get to Turkistan. Curtains in room were beautiful but did not block out the light at night.
1-night trip
Verified guest review

10/10 Exceptional

Absolutely amazing experience in this property. Super helpful staff 👌
1-night trip
Verified Orbitz guest review

10/10 Exceptional

Very good, highly recommended
Great hotel, great room, great location, very central yet very quiet as it is set back from the main road within a green enclosure, only a few steps from Shimkent's largest and newest shopping mall. The staff at reception were also very helpful, quiet and timid which may seem cold at first, but actually I reckoned they just feel coy about their English (which was absolutely fine!) and when asked they did everything they could to help!! Breakfast is a sore point, why ask for an exact time and selection of items the night before, if the next morning they still make it up from scratch? Also it could be more abundant, but only a minor issue on an otherwise great experience.
Verified guest review

10/10 Exceptional

3-night romance trip
Verified guest review

10/10 Exceptional

Great staff, very nice small hotel
I stayed here twice. The staff was always helpful, friendly, and efficient, making maps for wherever I wanted to go, getting taxis, etc. One day I was out at a crowded public event several miles from the hotel and I reached in my pocket and my cash was gone--about $450 total in two different currencies, local and USD. I assumed I had been hit by a pickpocket. When I returned to the hotel, the cash was sitting on the desk in my room, where I had left it when moving from one pair of pants to the next. It was untouched; the housekeeping staff had clearly seen it there and left it for me. I was impressed, and I felt terrible for putting them through whatever temptation was involved. Breakfast was fine, but very basic. Great location: many restaurants and services within a block or two.
Verified Expedia guest review

8/10 Very good

Per Melker, 1-night family trip
Verified guest review

8/10 Very good

1-night trip
Verified Expedia guest review