The overall experience of the hotel was good.
It started off on the wrong foot when the girls at reception questioned whether our son was ours & wanted to hold our passports (my husband speaks fluent Arabic & there was no misunderstanding). The rest of the staff and the quality of the room made up for their lack of professionalism. The staff assisted us with getting a cab (it was the end of a holiday week & acquiring a cab was a challenge), ensuring that the shuttle was arranged and had a breakfast waiting for is prior to leaving.
Would book again.