31 August 2020
Terrible Sleep and Broken Shower
After reading all the great reviews, my partner and I were extremely disappointed with our stay. Upon arrival, we were unsure how to enter the property. We rang the bell but there was no answer. After waiting in the rain, we rang the hotel who told us the code to enter. It was not made clear to us before arrival that this was the process. My partner and I both had a terrible sleep. The bed was extremely uncomfortable and the pillows were very hard. We are in our 20s and had sore necks the next day. This then impacted the remainder of our trip as we were tired and sore the next day. In the morning, when I went to shower, I went to open the shower and the door fell off. This was clearly a known problem to the staff as upon inspection we found the hinges were not fully attached and the door had just been propped up. I dont feel this is acceptable, whilst we understand things break, we were not advised of this issue upon entering the room. We advised the breakfast staff of the issue. They were not suprised with our complaint and apologised as they walked off. We would not recommend this hotel at all.
Verified Hotels.com guest review