2/10 Poor
19 July 2017
Photos on Expedia are not real - be very cautious
I frequently use Expedia for bookings and this is the worst experience I had.
1. Expedia does no clearly state that there is no flexibility and cancellation. My daughter (8yr old) accidently made a booking while we were looking at potentially visiting Barcelona. I called Expedia and the hotel within 5min, while the payment and confirmation had not been received by My Space Barcelona - even then they did not cancel or change dates. My wife did not have a visa and even though we only used the place for 2 days they charged the full 4 days. The policies of My Space are non-professional, extortive and unhelpful.
2. You will need to pick the keys from a separate location. I was traveling with young children but they refused to meet me at the apartment.
3. The security of the apartment is compromised with broken window latches
4. There were loud noises and shouting in the street all night. Did not allow my children to sleep.
5. The furniture is not useable and very very dirty - the mattress had large stains and we used our own sheets, which we had taken as a precaution after reading reviews. The utensils were dirty and stained.
6. cleaners arrived before 11am and the apartment rules require you to dispose of trash in the bins down the street yourself
7. The security deposit is larger than the one listed on Expedia.
8. Other than 2 people the staff attitude at My Space is rude/unhelpful
9. The apartment is not as per photos on Expedia
10. Internet does not work throughout apt
Pir
Pir, 4-night trip
Verified Expedia guest review
