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All properties in Xpu-Ha, Quintana Roo, Mexico
1 room, 2 adults

Serenity Glamping Riviera Tulum by Xperience Hotels

3.5-star3.5 stars
Carretera Federal Xpu-Ha Km 265, Lote 6 Col. Tulum/Chemuyil, Xpu-Ha, QROO, 77790, Mexico

3.5-star beach hotel with outdoor pool, near Xpu-ha Beach
  • Free WiFi and free parking
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • It was a great experience and seemed like a cool place. Great locations just a 5 min.…Mar 4, 2021
  • Excellent stay. Second time. Only blip was no hot water on our last day. All good.…Jan 13, 2021

Serenity Glamping Riviera Tulum by Xperience Hotels

from $84
  • 1 King Bed, Garden View (Harmony Tent)
  • Two Double Beds, Garden View (Harmony Tent)
  • 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

What’s around Serenity Glamping Riviera Tulum by Xperience Hotels

Landmarks

  • Xpu-ha Beach - 18 min walk
  • Ecopark Kantun Chi - 26 min walk
  • Cenote Cristalino - 24 min walk
  • Taj Mahal Cenote - 29 min walk
  • Chikinha Cenote - 2.4 mi / 3.8 km
  • Puerto Aventuras Golf Club - 3 mi / 4.9 km
  • Akumal Beach - 7.3 mi / 11.8 km
  • Half Moon Bay - 8.4 mi / 13.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 71 min drive
  • Airport drop-off service

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (12 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport drop off (available 24 hours)*

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Spa services on site
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2016
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Serenity Glamping Riviera Tulum by Xperience Hotels are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.

Dining

Mystic - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Serenity Glamping Riviera Tulum by Xperience Hotels’s small print

Also known as

  • Serenity Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
  • Serenity Tented Camp by Xperi
  • Serenity Eco Luxury Tented Camp by Xperience Hotels
  • Serenity Glamping Riviera Tulum by Xperience Hotels Hotel
  • Serenity Glamping Riviera Tulum by Xperience Hotels Xpu-Ha
  • Serenity Glamping Riviera Tulum by Xperience Hotels Hotel Xpu-Ha
  • Serenity Luxury Tented Camp Xperience Hotels Hotel
  • Serenity Luxury Tented Camp Xperience Hotels Xpu-Ha
  • Serenity Luxury Tented Camp Xperience Hotels
  • Serenity Eco Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
  • Serenity Eco Luxury Tented Camp Xperience Hotels Hotel
  • Serenity Eco Luxury Tented Camp Xperience Hotels Xpu-Ha
  • Serenity Eco Luxury Tented Camp Xperience Hotels
  • Serenity Luxury Tented Camp by Xperience Hotels

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Optional extras

Airport shuttle service is offered for an extra charge of USD 120 per person

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Serenity Glamping Riviera Tulum by Xperience Hotels

  • Does Serenity Glamping Riviera Tulum by Xperience Hotels offer free cancellation for a full refund?
    Yes, Serenity Glamping Riviera Tulum by Xperience Hotels does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Serenity Glamping Riviera Tulum by Xperience Hotels?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Serenity Glamping Riviera Tulum by Xperience Hotels?
    Yes, there's free self parking.
  • Is there a pool at Serenity Glamping Riviera Tulum by Xperience Hotels?
    Yes, there's an outdoor pool.
  • Are pets allowed at Serenity Glamping Riviera Tulum by Xperience Hotels?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Serenity Glamping Riviera Tulum by Xperience Hotels?
    You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Serenity Glamping Riviera Tulum by Xperience Hotels?
    Yes, Mystic offers international cuisine. Nearby restaurants include Le Bistrot Chez Dede & Lalo (3.8 mi), Paparazzi (3.8 mi), and Dolce Vita (3.9 mi).
  • Is airport shuttle service offered by Serenity Glamping Riviera Tulum by Xperience Hotels?
    Yes, a shuttle from the hotel to the airport is available. The charge is USD 120 per person.
  • What is there to do at Serenity Glamping Riviera Tulum by Xperience Hotels and nearby?
    Serenity Glamping Riviera Tulum by Xperience Hotels has an outdoor pool and spa services, as well as a garden.

Recent reviews

Fabulous 8.8 From 70 reviews

Very Good 8.0
A very nice experience.
We had a very nice day at the serenity clamping tent community. Due to Covid they were at very low capacity and some of the offerings were not available. The tents were very clean and the property was very calm and inviting. The walk to the beach was about five minutes away. The restaurant at the quiet beach was very adequate. We would definitely recommend this place and would come back again. The staff was very helpful as well. I would recommend going to the website to learn more about the status of the property. It was great and we would go again for sure.
David, us2 night trip
Exceptional 10.0
I loved the theme of camp the sound of nature the beds on the beach with good service
JoseLuis, us2 night trip with friends
Exceptional 10.0
Glamping at it's finest
Stunning site with impeccably clean facilities, especially considering this is glamping. Would definitely stay again. It is a 1 hour drive from Tulum so don't expect any convenience as far as location is concerned. I will also say that the service down at the beach club was a bit of a mess, 20 minute wait just to get a beer. But that was something that was congruent across everywhere in Tulum. Everyone is running around as if there are super busy with 100 customers when there are only 5... Maybe the city grew faster than the service was ready for.
Brian, us1 night trip
Very Good 8.0
Great hotel that could be perfect with some tweaks
The hotel and experience are very unique. It is a very cool concept, and the pictures are accurate. It really has a Tulum type feel and the property is very relaxing and feels like you’re in a jungle. The tents are a good size, clean and comfortable, with a big comfortable bed. With a few small changes this hotel could really be a special place. I have really only one issue about the property itself, and then some complaints about the beach club which is technically separate, but really an extension of the property: Me and another couple got placed in two tents on the edge of the property against the metal fence. I am not sure if we just got very unlucky due to a few windy days and two particularly bad tents, but our tents were UNBEARABLY loud from the tent canvas slapping around the frame. All 4 of us could not sleep at all, and the other couple ended up moving tents. They moved to one of the interior tents, and they told me it was a significant improvement. Unless this is fixed, I would highly reccomend staying away from the tents along the metal fence. With respect to the beach club - It is a bit crowded with the beds and tables, and is not that much space. The food was actually surprisingly good, maybe the best meal we had in over 7 days, but the service was terrible. Generally the service is slow in Mexico, but here it was particularly bad, and they would just not come by to take our order, and then once you ordered the food would take forever.
us2 night trip
Exceptional 10.0
It’s very nice glamping comfortable great breakfast area by the beach. Make sure to take repellent mosquitoes and keep you mosquito door closed and you be fine👍
Joana, us1 night family trip
Exceptional 10.0
Amazing experience!!
Or stay here was spectacular! My boyfriend and I were celebrating his birthday and Julio at the front desk went above and beyond to make it the most memorable experience for us! The only negative things about the experience was that it was cold out and there was no heat so the nights were really cold. Also the fire pits in the common courtyard were not working which was a little disappointing since it was cold. The sheets didn't smell clean but this could be due to the organic products the the resort uses. I would most certainly stay here again in warmer season. We had an amazing experience with the service we received as well as the unique nature of the resort.
us2 night trip
Good 6.0
Nice room, skip the F&B
The tented rooms are great - well designed, spacious, clean and well air conditioned. It is fairly loud but people are quite respectful with a noise ban after 9pm (remember - you’re on a tent so there’s really no sound proofing). Great for spotting iguanas in the morning! The service however at the restaurant and the beach was extremely slow - they forgot drinks on more than one occasion and the food was mediocre at best with a very minimal (albeit complimentary) breakfast. Come for the nice room, great deal on beach access but skip the onsite food and drinks.
us3 night trip
Exceptional 10.0
The Serenity tent camp was a wonderful and unique experience. Basically a nice comfortable hotel room in a tent. The attention to detail was excellent from the hostesses to the maids, everyone provided the kind of service you would expect from a high end hotel.
James, us4 night romance trip
Exceptional 10.0
Comfort in natural surroundings. Everything is so calm and relaxed, disturbed only by the birds and their sounds. All of the stuff were ready to help, Astrid and Dennys on reception, Montse and Ivan also. Just perfect
Milan, us2 night family trip
Exceptional 10.0
Serenity Camp is one of the most lovely locations on the Maya Riviera if you are looking for a hotel that is not typical. It is calm, relaxing, in a beautiful wooded setting with a five minute walk to a private part of the beach at Xpu-Ha. We stayed in the Harmony Triple the first three nights and then needed to move to the Harmony Double. Both of these tents have gorgeous beds, natural bath products, excellent room care and ample towels.....and A/C, if needed. The pool was a perfect way to end the day at the beach. I suggest that you book your room with breakfast included because it is wonderful!...a full buffet AND eggs or pancakes from the kitchen. I also suggest you try to have your lunch at the hotel restaurant on the beach where the choices are more varied. Dinner has an Asian flare. The food is good, but there is no Mayan cuisine offered. We had numerous dinners at Serenity and enjoyed them. The service is also exceptional. All of the staff members were delightful, especially the hotel manager and food service staff. I plan to return to Serenity next year!
Ellen, us5 night trip

Serenity Glamping Riviera Tulum by Xperience Hotels