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Serenity Authentic Glamping Tulum

Photo gallery for Serenity Authentic Glamping Tulum

Exterior
Beach nearby, white sand
Beach nearby, white sand
Beach nearby, white sand
Outdoor pool

Overview of Serenity Authentic Glamping Tulum

Serenity Authentic Glamping Tulum

3.5 star property
Xpu-Ha beach hotel with 2 restaurants and outdoor pool

8.8/10 Fabulous

148 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
The price is $94
Price available on 12/10/2022
Map
Carretera Federal Mz 21 Lote 18-4, Solidaridad, Xpu-Ha, QROO, 77733
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Room service
  • Spa services
  • Airport shuttle
  • Terrace
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Front desk safe
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains

Room options

About this area

What's nearby

  • Akumal Beach - 17 min drive
  • Xplor Theme Park - 17 min drive
  • Ferry to Cozumel - 21 min drive
  • Xcaret Eco Theme Park - 21 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 21.5 miles/34.6 km
  • Airport shuttle (surcharge)

Restaurants

  • Bloved Lounge & Restaurant - 12 min walk
  • Paparazzi - 6 min drive
  • Le Bistrot Chez Dede & Lalo - 6 min drive
  • Bamboo Cafe & Smoothies - 6 min drive
  • Dolce Vita - 6 min drive

About this property

Serenity Authentic Glamping Tulum

Serenity Authentic Glamping Tulum is a great choice for your beach stay in Xpu-Ha. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages. Mystic, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a snack bar/deli, and a terrace. The helpful staff and restaurant get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Spa services

Accessibility

  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Deck or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Griddle

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and hot stone massages.

Dining

Mystic - This family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Serenity Beach Club - Onsite theme restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per person

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Serenity Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels Hotel
Serenity Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel
Serenity Eco Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels
Serenity Luxury Tented Camp by Xperience Hotels
Serenity Tented Camp by Xperi

Frequently asked questions

Does Serenity Authentic Glamping Tulum offer free cancellation for a full refund?
Yes, Serenity Authentic Glamping Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Serenity Authentic Glamping Tulum?
As of Dec 4, 2022, prices found for a 1-night stay for 2 adults at Serenity Authentic Glamping Tulum on Dec 10, 2022 start from $94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Serenity Authentic Glamping Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Serenity Authentic Glamping Tulum?
Yes, there's an outdoor pool.
Are pets allowed at Serenity Authentic Glamping Tulum?
Sorry, pets aren't allowed.
Is parking offered on site at Serenity Authentic Glamping Tulum?
Yes, there's free self parking.
Is airport shuttle service offered by Serenity Authentic Glamping Tulum?
Yes, an airport shuttle is available. The charge is USD 120 per person.
What are the check-in and check-out times at Serenity Authentic Glamping Tulum?
You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Serenity Authentic Glamping Tulum and nearby?
Serenity Authentic Glamping Tulum has 2 bars and an outdoor pool, as well as spa services and a garden.
Are there restaurants at or near Serenity Authentic Glamping Tulum?
Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Bloved Lounge & Restaurant (12-min walk), Paparazzi (3.6 mi), and Le Bistrot Chez Dede & Lalo (3.6 mi).
Does Serenity Authentic Glamping Tulum have any outdoor private spaces?
Yes, every room features a deck or patio.
What's the area around Serenity Authentic Glamping Tulum like?
Serenity Authentic Glamping Tulum is located a short 1-minute walk from Tajma Ha Cenote. The local area is walkable and popular for its beaches.

Overall score and ratings

8.8

Fabulous

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.1/10

Eco-friendliness

8/10 Very Good

CARLOS, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff excellent, price not really expensive , accessible to beach , you can also use public transport if you want to go to playa de Carmen where you can go to Cozumel and swimming pool very good
Nidzfar Julkarnain, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

Peaceful location
Pedro, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Lilia Ramos, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

It was a very nice place, had a excellent experience will return soon. Alex from reception is a very good employee. Pedro was a very good waiter, Abrao was a very good bartender as well.
Stella, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful getaway
Such a beautiful experience. Sure it was a tent but with running water and an Air conditioner. Couldn’t beat it. Little walk to the beach, but so gorgeous. Very safe and secure too
Benjamin, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kelly E Gutierrez, 5-night trip
Verified Expedia guest review

4/10 Fair

The property is made with camping fabric! Yes you heard it right! And when you don’t feel safe to stay there after the first night even when Expedia accepts to refund your money, the management office won’t! It’s understandable considering it’s hard for them to find customers for them with that condition!!!
Kianoush, 3-night family trip
Verified Expedia guest review

8/10 Very Good

Very comfortable, a nice beach at walking distance and the food is tasty
Juan, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Suzanne, 3-night trip
Verified Expedia guest review