Fairfield by Marriott Surabaya

Photo gallery for Fairfield by Marriott Surabaya

Primary image
Outdoor pool
Outdoor pool
In-room safe, desk, soundproofing, iron/ironing board
Room, 1 King Bed, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Overview of Fairfield by Marriott Surabaya

Fairfield by Marriott Surabaya

4.0 star property
4-star hotel in Surabaya with outdoor pool and restaurant

8.6/10 Fabulous

116 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is $26
Price available on 10/2/2022
Jalan Mayjend Sungkono No. 178, Surabaya, 60225
Main amenities
  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Breakfast available
  • Free airport shuttle
  • Health club
  • Valet parking
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
For families
  • Children's pool
  • Rollaway/extra beds
  • Refrigerator
  • Cable/satellite TV service
  • Garden
  • Terrace

Choose dates to view prices

About this area

Getting around

  • Surabaya (SUB-Juanda) - 36 min drive
  • Surabaya Pasar Turi Station - 21 min drive
  • Surabaya Gubeng Station - 21 min drive
  • Free airport shuttle

About this property

Fairfield by Marriott Surabaya

4-star hotel
Take advantage of a free roundtrip airport shuttle, a terrace, and a coffee shop/cafe at Fairfield by Marriott Surabaya. Treat yourself to spa services, such as a massage or aromatherapy. Be sure to enjoy a meal at the onsite international cuisine restaurant. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), massage treatment rooms, and a ballroom
  • A front desk safe, luggage storage, and a banquet hall
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Fairfield by Marriott Surabaya include thoughtful touches such as 24-hour room service and pillow menus, as well as amenities like free WiFi and air conditioning. Guest reviews say good things about the comfortable, spacious rooms at the property.
Extra amenities include:
  • Lowered electrical outlets, height-adjustable showerheads, and transfer showers
  • 40-inch LED TVs with cable channels
  • Refrigerators, coffee/tea makers, and daily housekeeping


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 270 rooms
  • Arranged over 30 floors


  • Check-in time from 2:00 PM - noon
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Onsite valet parking (IDR 50000 per night)
  • Wheelchair-accessible parking and van parking on site


  • Free airport shuttle on request (available 24 hours)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Restaurant
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool

Working away

  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services


  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Health club
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms


  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Transfer shower
  • Lever door handles


  • English
  • Indonesian

Room amenities

Be entertained

  • 40-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Alarm clock
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include sports massages and massages. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include a yukata (Japanese robe).


Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 130000 per person (approximately)

Children & extra beds

  • Rollaway beds are available for IDR 350000.0 per day


  • Valet parking costs IDR 50000 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).


This property accepts credit cards, debit cards and cash.

Also known as

Fairfield Marriott Surabaya Hotel
Fairfield Marriott Surabaya
Fairfield by Marriott Surabaya Hotel
Fairfield by Marriott Surabaya Surabaya
Fairfield by Marriott Surabaya Hotel Surabaya

Frequently asked questions

Does Fairfield by Marriott Surabaya offer free cancellation for a full refund?
Yes, Fairfield by Marriott Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Fairfield by Marriott Surabaya?
As of Sep 27, 2022, prices found for a 1-night stay for 2 adults at Fairfield by Marriott Surabaya on Oct 2, 2022 start from $26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Fairfield by Marriott Surabaya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Fairfield by Marriott Surabaya?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Fairfield by Marriott Surabaya?
Sorry, pets aren't allowed.
Is parking offered on site at Fairfield by Marriott Surabaya?
Yes, there's free self parking.
Is airport shuttle service offered by Fairfield by Marriott Surabaya?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Fairfield by Marriott Surabaya?
You can check in from 2:00 PM - noon. Check-out time is noon.
What is there to do at Fairfield by Marriott Surabaya and nearby?
Fairfield by Marriott Surabaya has an outdoor pool, a health club, and spa services, as well as a picnic area and a garden.
Are there restaurants at or near Fairfield by Marriott Surabaya?
Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include Ikan Bakar Cianjur (6-min walk), Kayu (8-min walk), and Jamoo (8-min walk).
What's the area around Fairfield by Marriott Surabaya like?
Fairfield by Marriott Surabaya is located a short 12-minute walk from Ciputra World Mall.

Overall score and ratings






Staff & service




Property conditions & facilities



4/10 Fair

Not my cup of tea
The hotel so basic, dirty carpet/ old and lot dusk/ crumb behind the curtain. I didn't expect this as Fairfield manage by Marriott. I had few time in different city and all much better. And some distance from amenities.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Surabaya best value hotel
Excellent service from the breakfast team. Nice pure juice and latte, delicious omelette. Friendly reception and perfect security guards
Kenny Wai Chong, 3-night business trip
Verified Hotels.com guest review

8/10 Very Good

Great stay but eat out
Great staff members, especially front desk. Housekeeping on 10th floor was perfect. Only issue was dinner at the restaurant. Family of 5 and one dish delivered with long waiting periods. Food was of very poor quality and taste. Family finished their meals before my roast chicken was delivered. The chicken was tough and undercooked, upsetting my stomach overnight. Next day, a customer on my floor returned his chicken untouched to the front desk complaining how hard the chicken was.
raymond, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Marriott??? BAD service.
Dirty room, bad service, its like 2 stars hotel. It doesnt show Marriott signature at all. Horrible breakfast, no social distancing at all!!
1-night family trip
Verified Hotels.com guest review

6/10 Good

Not great
Looks like this place/floors were closed for a while as there was a lot of mold on the ceilings and a bad smell.
Victoria, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Its very nice hotel, comfort and clean. Im very happy to stay at this hotel. Maybe next time, i want try again stay to this hotel
1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Banyak hal yang diluar expectasi saat mengunjungi hotel ini dengan logo marriot di dalamnya. Mulai dari masuk di pintu dimana satpam dan parkir tidak bs mengidentifikasi driver saya yang sudah menginap duluan dan berdebat soal karcis di subuh hari hingga ketika perasaan masuk properti yang masih kurang berkesan mewah. beberapa sudut dan detail teresan seadanya dan kurang bersih, nampak jarang dibersihkan, Masuk keruangan yang kurang terasa nyaman dan bahkan ada keramik di depan wastafel di toilet yg naik, jadi sunggu kurang terawat. Dan yang paling menggelikan adalah, saat sy mau mandi, tidak ada sabun dan sikat gigi yang merupakan barang standard. Padahal sy harus berangkat pagi bekerja. Makanannya banyak namun kualitas resto juga seadanya. dan kebanyakan yang bekerja adalah trainee. Satu hal yang membuat saya cukup lega adalah tempat tiur, dab bedcover cukup nyaman sehingga saya bisa tidur yang merupakan hal penting dalam perjalanan bisnis
Indriayu, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Liston, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Good food and clean
Jason, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Johannes Gerhardus, 1-night family trip
Verified Hotels.com guest review