This is one of the great hotels that we have stayed. The place is very clean (which is the most important) and the staff are very accomodating. You can really feel the Filipino hospitality culture. They are very willing to give you help for your own comfort. I remember, we were waiting too long for the van to pick us up for the Underground River tour, and we haven’t heard anything from Klook (where we booked the tour) if we’re gonna push through or not due to the rough sea. The frontdesk has told us that their own UGR tour has been cancelled due to the condition, but to confirm with Klook, the Frontdesk has really called them to verify. Meaning, if they haven’t contacted them, we will wait there for who knows how long. And since we were also travelling to El Nido that day, they gave us big bottles of water for the long drive (awwe how thoughtful) And not to forget, they’re free shuttle from the airport is very convenient for us. I’ve only notified them when we were about to board the plane, and I was a bit hopeless that they’ll receive my message because it obviously says in their website to contact them days before our arrival to avail the free shuttle service. But voila! When we arrived at the Palawan airport, I’ve received a message that their personnel is already waiting for us. Morever, the location is great. They have their Giligans restaurant (one of my fave) just outside the hotel. Across the road are pharmacy, clubs, reastau and more. Indeed an excellent choice!