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Turquoise Tulum Hotel

Photo gallery for Turquoise Tulum Hotel

Porch
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
Balcony

Overview of Turquoise Tulum Hotel

VIP Access

Turquoise Tulum Hotel

3.0 star property
Tulum adults-only B&B with 2 outdoor pools

8.8/10 Fabulous

66 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Air conditioning
Map
Zona 9 Lote 13 Mz 724, Tulum, QROO, 77780

Guests rated this location 7.9/10 - Good

Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 outdoor pools
  • Terrace
  • Garden
  • Communal living room
  • Front desk safe
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
Feel at home
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • Minibar

Room options

About this area

What's nearby

  • In La Veleta
  • Tulum National Park - 10 min drive
  • Gran Cenote - 15 min drive
  • Tulum Beach - 13 min drive
  • Playa Paraiso - 22 min drive
  • Tulum Mayan Ruins - 24 min drive
  • Sian Ka'an Biosphere Reserve - 31 min drive
  • Xel-Há Park - 25 min drive

Restaurants

  • Palma Central - 15 min walk
  • El Camello Jr - 13 min walk
  • Guacamole Club - 6 min walk
  • El Sabor de las Cazuelas - 15 min walk
  • Tacos Bish - 4 min walk
Map

About this property

Turquoise Tulum Hotel

Turquoise Tulum Hotel puts you 3.6 mi (5.8 km) from Tulum Beach and 4.6 mi (7.3 km) from Playa Paraiso. Guests looking to stay active can experience the nearby scuba-diving and snorkelling, and free perks include continental breakfast daily and WiFi. Other highlights include 2 outdoor pools, a terrace and a garden. Fellow travellers like the pool and breakfast.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 6 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3 PM until 8:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 8:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free continental breakfast each morning

What to do

  • Beach nearby
  • Boat tours nearby
  • Scuba-diving nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Pool loungers

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Communal living room
  • 2 outdoor pools
  • Bike parking

Accessibility

  • Handrails in stairwells

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout curtains

What to enjoy

  • Private plunge pool
  • Balcony
  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>This property does not have lifts.</p><p>Long-term renters welcome. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Turquoise Petit Adults B&B Tulum
Turquoise Petit Adults B&B
Turquoise Petit Adults Tulum
Turquoise Petit Adults
Turquoise Tulum Hotel
Turquoise Petit Adults Only
Turquoise Tulum Hotel Tulum
Turquoise Tulum Hotel Adults Only
Turquoise Tulum Hotel Bed & breakfast
Turquoise Tulum Hotel Bed & breakfast Tulum

Frequently asked questions

Does Turquoise Tulum Hotel offer free cancellation for a full refund?
Yes, Turquoise Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Turquoise Tulum Hotel ?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Turquoise Tulum Hotel ?
Yes, there are 2 outdoor pools.
Are pets allowed at Turquoise Tulum Hotel ?
Sorry, pets aren't allowed.
Is parking offered on site at Turquoise Tulum Hotel ?
Sorry, there's no on-site parking at Turquoise Tulum Hotel .
What are the check-in and check-out times at Turquoise Tulum Hotel ?
You can check in from 3 PM - 8:00 PM. Check-out time is 11 AM. Late check-out is available for a charge.
What is there to do at Turquoise Tulum Hotel and nearby?
Have fun with nearby activities such as boat tours and scuba-diving. Enjoy a swim in one of the 2 outdoor swimming pools or use the bed & breakfast's other amenities, which include private plunge pools and a garden.
Does Turquoise Tulum Hotel have any outdoor private spaces?
Yes, every room features a private plunge pool and a balcony.

Reviews

8.8

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.1/10

Amenities

8.6/10

Property conditions & facilities

6.9/10

Eco-friendliness

Reviews

4/10 Fair

The pictures of this hotel are pretty deceiving. The hotel rooms aren't clean, there's MOLD, DUST in the room (I have pictures to prove it), and products from the previous guest were still around. The shower was cold even though we escalated this every day nothing was done on the last night there offered us to shower in another empty room - how convenient (!) I am very disappointed with our stay. I will not be booking again ever
Zeynab Yasin Mohamed, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Just as pretty as the pictures
Gabriela, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Filthy room and common area
gabriel, 1-night trip
Verified Expedia guest review

6/10 Good

I booked based on reviews but was not too happy with the stay. When we arrived they took us to the wrong room and we had a lot of luggage. The bathroom was still with the previous stays trash and toiletries all over.
Alyssa, 1-night romance trip
Verified Expedia guest review

6/10 Good

Samantha, 14-night trip
Verified Expedia guest review

10/10 Exceptional

Svetlana, 5-night trip
Verified Expedia guest review

6/10 Good

This hotel has potential, but we did not have the best experience. They are renovating and expanding. Although the mess is hidden, the sounds of construction are evident. Unfortunately, we had no running water (shower, tub, sink or toilet) for the first 24 hours. This was a huge disappointment, seeing how we booked a "luxury" room with an outdoor bathtub that we could not use. The power was also out the morning of our departure, which made it impossible to connect with the wifi and host. After sharing my concern and submitting the appropriate paperwork, there has been no refund or follow-up. Such a bummer, considering the price we paid! We had a better experience at the cheaper hostel we booked--Joy Tulum.
Mallory, 2-night romance trip
Verified Expedia guest review

4/10 Fair

This is an honest review. Please aware of the situation. We booked the king room with private pool room. There is a huge construction with the hotel, therefore, you will not see and enjoy half of the hotel. We were woken up by construction by 6:45 AM each day. The construction did end until 6 PM sometimes 7 PM. We tried to enjoy our OWN private pool, all of the construction workers were staring at us. If you want to use the general pool, same thing would happen there too. Once the construction starts, it is very dusty. You wouldn't enjoy your breakfast nor next to pool. We parked out in front of the hotel. Our car got dusty each day because of construction. The hotel promisses you bike for each guest. Not true. They have very limited bikes. Those bikes are very beat up and some of them are very dangerous to ride. I am speaking from my own experience. Hotel is not near anything. It would take you 15-20 minutes to get to Tulum center with bike. It would take you 45 minutes to an hour to go to Tulum beach. The only good thing about this hotel is front desk man, Jesus and your AC in your room. That is it. I have requested a refund from Expedia due to misrepresentation of the hotel including bait & switch. I will provide an update if i have received any refunds feom Expedia which they communicate directly with the hotel.
Reha, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

The Turquoise Petit is a real gem in heart of Tulum! The hotel is absolutely gorgeous and really gives you jungle vibes. It is in a great location that allows you to walk to many amazing restaurants. There are also free bikes you can take to ride around Tulum and explore. I cannot wait to visit again.
Danielle N, 4-night romance trip
Verified Orbitz guest review

8/10 Very good

Turquoise Petit Hotel was nice, but definitely not as nice as the pictures make it to be. Unfortunately, they are undergoing renovations (July 2021) so the larger, nicer pool was not available. We booked for a one king bed with a private bathroom option. The room itself is tiny but doable. Flooring is concrete (I would recommend bringing slippers because it gets very dirty). We arrived quite early in the morning so the room was not ready yet, but we asked to use the restroom. The front desk actually brought us to our room (previous guest had just left). Pillows and bedsheets were extremely dirty (black dots and marks everywhere). Luckily, I was prepared and brought pillow cases, esp during this covid time. Parking was free (street parking)
2-night trip
Verified Expedia guest review