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Hotel Ciudad de Alcalá

Photo gallery for Hotel Ciudad de Alcalá

Food court
Double or Twin Room | In-room safe, blackout curtains, iron/ironing board
Double Room Single Use | In-room safe, blackout curtains, iron/ironing board
In-room safe, blackout curtains, iron/ironing board
Double or Twin Room | In-room safe, blackout curtains, iron/ironing board

Overview of Hotel Ciudad de Alcalá

Hotel Ciudad de Alcalá

2.0 star property
In the heart of Alcalá de Henares

6.8/10 Good

48 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bathtub
  • 24/7 front desk
C/ Cánovas del Castillo 4, Alcala de Henares, Madrid, 28807
Main amenities
  • Daily housekeeping
  • Self parking
  • Coffee shop/cafe
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Multilingual staff
  • Free newspapers in the lobby
  • Luggage storage
  • Tour/ticket assistance
For families
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Blackout curtains
  • Lift

Room options

About this area

What's nearby

  • Heart of Alcalá de Henares
  • IFEMA - 30 min drive

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 24 min drive
  • Alcalá de Henares Station - 3 min walk
  • Meco Station - 10 min drive
  • Alcala de Henares La Garena Station - 13 min drive


  • El Fogón de Ricardo - 2 min walk
  • La Taberna de Rusty - 7 min walk
  • La Pizzería Casera - 7 min walk
  • Starway Rock Restaurant - 7 min walk
  • Restaurante Patrimonio - 7 min walk

About this property

Hotel Ciudad de Alcalá

Located near a train station, Hotel Ciudad de Alcalá is a great choice for a stay in Alcalá de Henares.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms
  • Arranged over 3 floors


  • Check-in time from 2:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site self-parking (EUR 7.00 per day)
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Coffee shop


  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • 1 building/tower
  • Safe-deposit box at front desk


  • Lift


  • English
  • Spanish

Room amenities

Be entertained

  • 15-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bath only
  • Hairdryer

Stay connected

  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Fees & policies

Children & extra beds

  • Rollaway beds are available for EUR 10.6 per day
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds


  • Self-parking costs EUR 7.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Ciudad Alcalá Alcala de Henares
Hotel Ciudad de Alcala
Hotel Ciudad de Alcalá Hotel
Hotel Ciudad de Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel Alcala de Henares

Frequently asked questions

Does Hotel Ciudad de Alcalá offer free cancellation for a full refund?
Yes, Hotel Ciudad de Alcalá does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Ciudad de Alcalá?
As of 10 December 2022, prices found for a 1-night stay for 2 adults at Hotel Ciudad de Alcalá on 11 December 2022 start from €76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Ciudad de Alcalá?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Ciudad de Alcalá?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Ciudad de Alcalá?
Yes. Self-parking costs EUR 7.00 per day. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Ciudad de Alcalá?
You can check in from 2:00 PM - midnight. Check-out time is 11:30 AM.
Are there restaurants at or near Hotel Ciudad de Alcalá?
Yes. Nearby restaurants include La Taberna de Rusty (7-min walk), La Pizzería Casera (7-min walk) and Starway Rock Restaurant (7-min walk).
What's the area around Hotel Ciudad de Alcalá like?
Hotel Ciudad de Alcalá is in the heart of Alcalá de Henares, a short 3-minute walk from Alcalá de Henares Station and 8 minutes' walk from Teatro Salon Cervantes.

Overall score and ratings






Staff & service




Property conditions & facilities



6/10 Good

Well positioned
The hotel is a bit tired and could do with a significant upgrade, although it is very well positioned for access to the train station and casco historico.
3-night trip
Verified guest review

10/10 Exceptional

Very Near to the Train Station and the bus stops. It was easy to go to Madrid and they had buses to the Airport from 5.45am Reaching by 6.45am. so was all Good for my Transit. The bed could be better
1-night business trip
Verified Expedia guest review

6/10 Good

2-night trip
Verified Expedia guest review

2/10 Poor

3-night trip
Verified Expedia guest review

8/10 Very good

Close to restaurants and bars Walking distance to train approx mins and clean
9-night trip
Verified Expedia guest review

8/10 Very good

Good for the price Location perfect-close to lots of restaurants/bars Coffee shops etc Around the corner from train station
Marlon, 6-night trip
Verified Expedia guest review

8/10 Very good

An old "new" build in Alcala, great location.
This is in a great part of Alcala. Very close to the old district and bus stops right out front of the hotel. There are grocery stores close. The hotel itself is average for Spain. It is an older building, but without the old Spanish charm. If you can disregard the outside facade of the building, you can make yourself at home for a night or two. The rooms are small but accommodating.
Sheri, 4-night business trip
Verified guest review

4/10 Fair

Cheap, and you get what you pay for
Walls are paper thin. I heard every conversation, party, and embarrassingly brief sex act. I understand that hotel staff can't do anything about street noise, but when the staff lives on site, they can and should do something about noisy guests at 3am. Don't stay here if you want to get any sleep.
Karl, 5-night trip
Verified Orbitz guest review

6/10 Good

Air conditioning was terrible. They had to move us from the room. In the new room the shower drain was clogged. Very poor internet. The owner or employee was always smoking on tje hallway and terrible smell all over the hotel. Not a 2 star hotel, I will give a minus 2. They need to remodel everything very old and dated, need complete remodeling but a good thing is the great location and can say a very comfortable bed.
Verified guest review

6/10 Good

Verified guest review