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All properties in Playa del Carmen, Quintana Roo, Mexico
All properties in Playa del Carmen, Quintana Roo, Mexico

Portea Hotel, Playa del Carmen

3.5-star3.5 stars
Av. 10, Between Calle 56 & 58, Lote No.3, Playa del Carmen, QROO, 77710, Mexico

Art Deco hotel with outdoor pool, near Quinta Avenida
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 51 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

  • The water in the pool was freezing and the water in the room Ran So Slow it took me two…Apr 9, 2019
  • Staff helpful. Secure parking lot. Away from from all the partying, but not too far.…Mar 25, 2019

Portea Hotel, Playa del Carmen

from $31
  • Estandar Queen
  • Estandar King
  • Estandar 2 Camas Matrimoniales
  • Estandar King con Balcon y Vista al Mar
  • Estandar Queen con Vista al Mar
  • Estandar 2 Camas Matrimoniales con Balcon

What’s around Portea Hotel, Playa del Carmen

Top spots nearby

Recommended by this property

  • Quinta Avenida (2-minute walk)
  • Mamitas Beach Club (9-minute walk)
  • Playa del Carmen Main Beach (15-minute walk)
  • Playa del Carmen Maritime Terminal (24-minute walk)
  • Grand Coral Golf Riviera Maya (32-minute walk)
  • El Camaleon Mayakoba Golf Course (4 mi / 6.4 km)
  • Xplor Theme Park (5.1 mi / 8.2 km)
  • Xcaret Eco Theme Park (5.6 mi / 9 km)
  • Tres Rios Ecopark (5.7 mi / 9.2 km)
  • Maroma Beach (8.8 mi / 14.1 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle
  • Cruise terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 27 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Cruise terminal shuttle *

  • Ferry terminal shuttle *

Parking

  • Free self parking

Offsite

  • Theme park shuttle *

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Local cuisine breakfast daily (surcharge)
  • 24-hour room service
  • Water dispenser
Things to do
  • Outdoor pool
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2017
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Portea Hotel, Playa del Carmen’s small print

Also known as

  • Portea Hotel Playa del Carmen
  • Portea Playa del Carmen
  • Portea Hotel Riviera Maya/Playa Del Carmen

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Parking is available nearby and costs USD 5 per day

Local cuisine breakfast is offered for an extra charge of USD 10 for adults and USD 5 for children (approximately)

Airport shuttle service is offered for an extra charge of USD 50 per person (roundtrip)

Airport shuttle service for children up to age 6 costs USD 40 (roundtrip)

Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge

Theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.0 From 92 reviews

Exceptional 10.0
Definitely stay at Portea!
If you're looking at hotels to stay at while in Playa del Carmen, do not look any further. My children and I just stayed at Portea Hotel and were incredibly pleased. First, the location is excellent as it’s just one block from 5th Avenue and two blocks from the beach. It's on the side that is quiet and private so we felt like we got the best of it all. Our room was on the 4th floor and the rooftop pool and breakfast is on the 5th floor. That worked great for us, was super convenient, and was not at all noisy. The pool was clean and refreshing with a view that couldn't be beat. The hotel also offered big, thick towels that we could use and check out when we went on excursions and to the beach. I think the best part of our stay was the manager, Gustavo. He was incredibly accommodating, so friendly and personable, and offered such helpful recommendations about places to go and things to do. He seemed so dedicated to the guests there- he and the staff went out of their way to make us feel special. For instance, the lovely woman that tidied our room shaped the towels into elephants for the kids. I was the only one staying there with children that week and Gustavo made these little gift bags of traditional Mexican candies for my children as a good-bye gift. It’s things like this that make me feel Portea really valued us. I hope you enjoy your stay at Portea as much as we did. I’ll be staying there when I return!
Abrar, usFamily trip
Exceptional 10.0
Highly recommendable
Amazing staff!!!!!! The room was very well kept and super clean. Check in was fast and accurate. Amazing rooftop pool with ocean view.
MICHAEL, us1 night trip
Good 6.0
Nice hotel but
Nice new hotel. But when we were up on the rooftop pool, it seemed like one of the staff had let a bunch of her friends come use the pool. They had 2 cases of beer and were quiet loud and rowdy. We ended up leaving as our quiet afternoon in sun was ruined.
mx3 night romance trip
Good 6.0
Wanted to love it....but...
The reviews were great hence we wanted to stay here. It is far away from the main strip but an easy walk. I had asked for a room with a balcony ..but did not get one. The lift is extremely slow. We were in the Esmeralda room and it was small ( fridge that was not plugged in, no coffee maker, no box of tissues, no beach towels) l. The bathroom shower was not contained and the water went everywhere...not fun for the next person showering. It seems to be a newish hotel and these may be new issues that need to be worked out. The staff were lovely but with limited English. Hopefully it all works out..there is great potenntial here.
Nitasha, ca2 night family trip

Portea Hotel, Playa del Carmen

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