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Palace Inn and Suites - Willowbrook Mall

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Desk, iron/ironing board, cots/infant beds, free WiFi
Desk, iron/ironing board, cots/infant beds, free WiFi
Desk, iron/ironing board, cots/infant beds, free WiFi
Desk, iron/ironing board, cots/infant beds, free WiFi
Desk, iron/ironing board, cots/infant beds, free WiFi

Overview of Palace Inn and Suites - Willowbrook Mall

Palace Inn and Suites - Willowbrook Mall

2.5 star property
No-frills hotel in FM 1960

18 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • 24/7 front desk
Map
12951 Willow Centre Drive, Houston, TX, 77069

Room options

About this area

What's nearby

  • In FM 1960

Getting around

  • George Bush Intercontinental Airport (IAH) - 21 min drive
  • Houston William Hobby Airport (HOU) - 38 min drive
  • Houston Station - 28 min drive

Restaurants

  • Whataburger - 4 min walk
  • Pappadeaux Seafood Kitchen - 4 min walk
  • Chick-fil-A - 6 min walk
  • Pappasito's Cantina - 6 min walk
  • Waza Japanese Cuisine - 9 min walk

About this property

Palace Inn and Suites - Willowbrook Mall

Enjoy your visit to Houston with a stay at Palace Inn and Suites - Willowbrook Mall. Free perks include continental breakfast, WiFi and self-parking. Fellow travellers like the location.

Languages

English, Hindi, Spanish

At a glance

Hotel size

  • 50 rooms

Arriving/Leaving

  • Check-in time from 3 PM until 5:30 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Property amenities

Food and drink

  • Free continental breakfast

Travelling with children

  • Children stay for free (see details)

Services

  • 24-hour front desk
  • Luggage storage

Accessibility

  • Braille/raised signage
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • English
  • Hindi
  • Spanish

Room amenities

Be entertained

  • Television
  • Premium digital channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Cot/infant bed (surcharge)

What to enjoy

  • Separate dining area

Freshen up

  • Free toiletries

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping

Fees & policies

Children & extra beds

  • Cots/infant beds are available for USD 10 per stay

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>This property accepts credit cards.</p>

Also known as

Palace Inn Willowbrook Mall
And Suites Willowbrook Mall
Palace Inn Suites Willowbrook Mall
Palace Inn and Suites - Willowbrook Mall Hotel
Palace Inn and Suites - Willowbrook Mall Houston
Palace Inn and Suites - Willowbrook Mall Hotel Houston

Frequently asked questions

Does Palace Inn and Suites - Willowbrook Mall offer free cancellation for a full refund?
Yes, Palace Inn and Suites - Willowbrook Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Palace Inn and Suites - Willowbrook Mall?
Sorry, pets aren't allowed.
Is parking offered on site at Palace Inn and Suites - Willowbrook Mall?
Yes, there's free self parking.
What are the check-in and check-out times at Palace Inn and Suites - Willowbrook Mall?
You can check in from 3 PM - 5:30 AM. Check-out time is 11 AM.
Are there restaurants at or near Palace Inn and Suites - Willowbrook Mall?
Yes. Nearby restaurants include Whataburger (4-min walk), Pappadeaux Seafood Kitchen (4-min walk) and Chick-fil-A (6-min walk).
What's the area around Palace Inn and Suites - Willowbrook Mall like?
Palace Inn and Suites - Willowbrook Mall is a short 9-minute walk from Willowbrook Mall and 3 minutes' walk from Stone Moves Indoor Rock Climbing. Travellers say that this hotel is in a good location.

Reviews

5.8

7.6/10

Cleanliness

7.1/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Poor

1-night trip
Verified Travelocity guest review

8/10 Very good

Staff was excellent, very kind and attended to everything I needed.
2-night trip
Verified Expedia guest review

2/10 Poor

Extremely in satisfied
I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was great, they just need a swimming pool
1-night family trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

4/10 Fair

I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
2-night family trip
Verified Expedia guest review

6/10 Good

The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
1-night family trip
Verified Expedia guest review

4/10 Fair

1-night trip
Verified Expedia guest review

6/10 Good

Stayed for work
New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
Matthew, 2-night business trip
Verified Hotels.com guest review