George Bush Intercontinental Airport (IAH) - 21 min drive
Houston William Hobby Airport (HOU) - 38 min drive
Houston Station - 28 min drive
Restaurants
Whataburger - 4 min walk
Pappadeaux Seafood Kitchen - 4 min walk
Chick-fil-A - 6 min walk
Pappasito's Cantina - 6 min walk
Waza Japanese Cuisine - 9 min walk
Map
About this property
Palace Inn and Suites - Willowbrook Mall
Enjoy your visit to Houston with a stay at Palace Inn and Suites - Willowbrook Mall. Free perks include continental breakfast, WiFi and self-parking. Fellow travellers like the location.
Languages
English, Hindi, Spanish
At a glance
Hotel size
50 rooms
Arriving/Leaving
Check-in time from 3 PM until 5:30 AM
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Property amenities
Food and drink
Free continental breakfast
Travelling with children
Children stay for free (see details)
Services
24-hour front desk
Luggage storage
Accessibility
Braille/raised signage
Accessible bathroom (selected rooms)
In-room accessibility (selected rooms)
Roll-in shower (selected rooms)
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Languages
English
Hindi
Spanish
Room amenities
Be entertained
Television
Premium digital channels
Films for purchase
Home comfort
Air conditioning
Iron/ironing board
Sleep well
Cot/infant bed (surcharge)
What to enjoy
Separate dining area
Freshen up
Free toiletries
Stay connected
Desk
Free WiFi
Food and drink
Fridge
Microwave
More
Daily housekeeping
Fees & policies
Children & extra beds
Cots/infant beds are available for USD 10 per stay
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>This property accepts credit cards.</p>
Also known as
Palace Inn Willowbrook Mall
And Suites Willowbrook Mall
Palace Inn Suites Willowbrook Mall
Palace Inn and Suites - Willowbrook Mall Hotel
Palace Inn and Suites - Willowbrook Mall Houston
Palace Inn and Suites - Willowbrook Mall Hotel Houston
Frequently asked questions
Does Palace Inn and Suites - Willowbrook Mall offer free cancellation for a full refund?
Yes, Palace Inn and Suites - Willowbrook Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Palace Inn and Suites - Willowbrook Mall?
Sorry, pets aren't allowed.
Is parking offered on site at Palace Inn and Suites - Willowbrook Mall?
Yes, there's free self parking.
What are the check-in and check-out times at Palace Inn and Suites - Willowbrook Mall?
You can check in from 3 PM - 5:30 AM. Check-out time is 11 AM.
Are there restaurants at or near Palace Inn and Suites - Willowbrook Mall?
Yes. Nearby restaurants include Whataburger (4-min walk), Pappadeaux Seafood Kitchen (4-min walk) and Chick-fil-A (6-min walk).
What's the area around Palace Inn and Suites - Willowbrook Mall like?
Palace Inn and Suites - Willowbrook Mall is a short 9-minute walk from Willowbrook Mall and 3 minutes' walk from Stone Moves Indoor Rock Climbing. Travellers say that this hotel is in a good location.
Reviews
5.8
We verify reviews to ensure the traveller booked with Expedia Group. Travellers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window
7.6/10
Cleanliness
7.1/10
Staff & service
6.0/10
Amenities
7.6/10
Property conditions & facilities
Reviews
2/10 Poor
21 Mar 2021
Verified traveller
1-night trip
Verified Travelocity guest review
8/10 Very good
25 Feb 2021
Staff was excellent, very kind and attended to everything I needed.
Verified traveller
2-night trip
Verified Expedia guest review
2/10 Poor
21 Feb 2021
Extremely in satisfied
I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
Verified traveller
1-night family trip
Verified Hotels.com guest review
2/10 Poor
13 Jan 2020
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
9 Jun 2019
Everything was great, they just need a swimming pool
Verified traveller
1-night family trip
Verified Expedia guest review
8/10 Very good
1 Jun 2019
Verified traveller
1-night trip
Verified Expedia guest review
4/10 Fair
13 May 2019
I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
Verified traveller
2-night family trip
Verified Expedia guest review
6/10 Good
19 Nov 2018
The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
Verified traveller
1-night family trip
Verified Expedia guest review
4/10 Fair
13 Nov 2018
Verified traveller
1-night trip
Verified Expedia guest review
6/10 Good
24 Oct 2018
Stayed for work
New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
