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Palace Inn and Suites - Willowbrook Mall

Photo gallery for Palace Inn and Suites - Willowbrook Mall

Desk, iron/ironing board, cots/infant beds, free WiFi
Desk, iron/ironing board, cots/infant beds, free WiFi
Desk, iron/ironing board, cots/infant beds, free WiFi
Desk, iron/ironing board, cots/infant beds, free WiFi
Desk, iron/ironing board, cots/infant beds, free WiFi

Overview of Palace Inn and Suites - Willowbrook Mall

Palace Inn and Suites - Willowbrook Mall

2.5 star property
No-frills hotel in FM 1960

18 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • 24/7 front desk
Map
12951 Willow Centre Drive, Houston, TX, 77069

Room options

About this area

What's nearby

  • In FM 1960

Getting around

  • George Bush Intercontinental Airport (IAH) - 21 min drive
  • Houston William Hobby Airport (HOU) - 38 min drive
  • Houston Station - 28 min drive

Restaurants

  • Whataburger - 4 min walk
  • Pappadeaux Seafood Kitchen - 4 min walk
  • Chick-fil-A - 6 min walk
  • Pappasito's Cantina - 6 min walk
  • Waza Japanese Cuisine - 9 min walk

About this property

Palace Inn and Suites - Willowbrook Mall

Enjoy your visit to Houston with a stay at Palace Inn and Suites - Willowbrook Mall. Free perks include continental breakfast, WiFi and self-parking. Fellow travellers like the location.

Languages

English, Hindi, Spanish

At a glance

Hotel size

  • 50 rooms

Arriving/Leaving

  • Check-in time from 3 PM until 5:30 AM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Property amenities

Food and drink

  • Free continental breakfast

Travelling with children

  • Children stay for free (see details)

Services

  • 24-hour front desk
  • Luggage storage

Accessibility

  • Braille/raised signage
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • English
  • Hindi
  • Spanish

Room amenities

Be entertained

  • Television
  • Premium digital channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Cot/infant bed (surcharge)

What to enjoy

  • Separate dining area

Freshen up

  • Free toiletries

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping

Fees & policies

Children & extra beds

  • Cots/infant beds are available for USD 10 per stay

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property accepts credit cards.

Also known as

And Suites Willowbrook Mall
Palace Inn Suites Willowbrook Mall
Palace Inn and Suites - Willowbrook Mall Hotel
Palace Inn and Suites - Willowbrook Mall Houston
Palace Inn and Suites - Willowbrook Mall Hotel Houston

Frequently asked questions

Does Palace Inn and Suites - Willowbrook Mall offer free cancellation for a full refund?
Yes, Palace Inn and Suites - Willowbrook Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Palace Inn and Suites - Willowbrook Mall?
Sorry, pets aren't allowed.
Is parking offered on site at Palace Inn and Suites - Willowbrook Mall?
Yes, there's free self parking.
What are the check-in and check-out times at Palace Inn and Suites - Willowbrook Mall?
You can check in from 3 PM - 5:30 AM. Check-out time is 11 AM.
Are there restaurants at or near Palace Inn and Suites - Willowbrook Mall?
Yes. Nearby restaurants include Whataburger (4-min walk), Pappadeaux Seafood Kitchen (4-min walk) and Chick-fil-A (6-min walk).
What's the area around Palace Inn and Suites - Willowbrook Mall like?
Palace Inn and Suites - Willowbrook Mall is a short 9-minute walk from Willowbrook Mall and 3 minutes' walk from Stone Moves Indoor Rock Climbing. Travellers say that this hotel is in a good location.

Reviews

5.8

7.6/10

Cleanliness

7.1/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Poor

1-night trip
Verified Travelocity guest review

8/10 Very good

Staff was excellent, very kind and attended to everything I needed.
2-night trip
Verified Expedia guest review

2/10 Poor

Extremely in satisfied
I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was great, they just need a swimming pool
1-night family trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

4/10 Fair

I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
2-night family trip
Verified Expedia guest review

6/10 Good

The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
1-night family trip
Verified Expedia guest review

4/10 Fair

1-night trip
Verified Expedia guest review

6/10 Good

Stayed for work
New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
Matthew, 2-night business trip
Verified Hotels.com guest review