This place was so bad it should be shut down. First, it is poorly marked and hard to find. Upon check in, I was given a key to the room and 5 cards for identification purposes. I was told that every member of our party needed to carry their card on them at all times. I thought this was odd, especially because I have 3 children. One of the kids lost their card (almost immediately), to which I found out there is a 25 EURO charge for every lost card. I believe this card thing is a scam to make more money. Also, we went out for dinner the night of our stay only to return to a closed gate. The gate had a number on it to call. When I called the number it was out of service. There was a group of what looked like kids standing around smoking on the other side of the gate. I called them over to see if someone could help. Turned out they worked for the hotel. They watched as we struggled with 3 tired kids at a closed gate smoking and laughing and didn't think to help. The next morning, we wanted to grab coffee before heading to the airport, but the cafe was closed all day - it was a Wednesday! I travel regularly and this was by far the worst experience from a hotel I have ever had. Unfortunately my family will have this as their last experience in Portugal, which was an otherwise fantastic trip.