The hotel location is great. It is very close to the largest mall in Santiago (Costanera Center) and relatively close to other touristic areas of the city. The neighborhood is nice and absolutely safe. The room was clean and comfortable. Good breakfast! The hotel staff was very helpful and courteous. I would like to highlight the help I received from Alvaro, who gave me great tips for things to do in the city. The only minor detail is that internet was a bit slow once in a while in the evening, but that didn't really affect my overall experience.