The Malcolm Hotel

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Primary image
Outdoor pool, a heated pool
Outdoor pool, a heated pool
Outdoor pool, a heated pool
Balcony

Overview of The Malcolm Hotel

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The Malcolm Hotel

4.0 star property
4-star hotel with outdoor pool, near Canmore Museum and Geoscience Centre

9.4/10 Exceptional

1,002 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
321 Spring Creek Drive, Canmore, AB, T1W 2G2
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool and 2 spa tubs
  • Breakfast available
  • Fitness centre
  • Free use of bicycles
  • 24-hour business centre
  • Conference centre
  • Business centre
  • 6 meeting rooms
  • Terrace
  • 24-hour front desk
For families
  • Fridge
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker

Choose dates to view prices

About this area

What's nearby

  • On the riverwalk
  • Banff National Park - 10 min drive
  • Banff Lake Louise Tourism Bureau - 27 min drive
  • Upper Hot Springs - 36 min drive
  • Banff Gondola - 39 min drive

Getting around

  • Calgary International Airport (YYC) - 77 min drive
  • Banff Station - 26 min drive

About this property

The Malcolm Hotel

4-star eco-friendly hotel by the river
Consider a stay at The Malcolm Hotel and take advantage of a terrace, a fireplace in the lobby and a bar. Active travellers can enjoy hiking/biking trails at this hotel. For some rest and relaxation, visit the 2 hot tubs. Free in-room WiFi is available to all guests, along with a fitness centre and a 24-hour business centre.
Other perks include:
  • An outdoor pool
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), free bike hire and tour/ticket information
  • Luggage storage, a front desk safe and a vending machine
  • Guest reviews give top marks for the dining options, pool and helpful staff
Room features
All guest rooms at The Malcolm Hotel include perks, such as premium bedding and air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes. Guest reviews highly rate the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • LED light bulbs, fridges and highchairs

Languages

English, Estonian, Filipino, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 124 rooms

Arriving/Leaving

  • Check-in time from 4:00 PM until anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Private dining

Travelling with children

  • Children's games

What to do

  • Hiking/biking trails
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • 24-hour business centre
  • 6 meeting rooms
  • Computer station
  • Conference centre (8800 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bike hire

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Fitness centre
  • An outdoor pool
  • Heated pool
  • 2 hot tubs

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Estonian
  • Filipino
  • French
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Espresso maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Fridge
  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs

Special features

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • Deposit: CAD 200 per accommodation, per stay

Optional extras

  • Breakfast costs between CAD 20 and CAD 30 per person (approximately)
  • Early check-in can be arranged for an extra charge of CAD 20 (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 50 per pet, per stay

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Children under 13 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place and guests are provided with hand sanitiser.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Malcolm Hotel CLIQUE Canmore
Malcolm Hotel CLIQUE
Malcolm CLIQUE Canmore
Malcolm CLIQUE
The Malcolm Hotel By Clique Canmore

Frequently asked questions

Does The Malcolm Hotel offer free cancellation for a full refund?
Yes, The Malcolm Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Malcolm Hotel ?
As of 29 Sep 2022, prices found for a 1-night stay for 2 adults at The Malcolm Hotel on 10 Oct 2022 start from $242, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Malcolm Hotel ?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at The Malcolm Hotel ?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at The Malcolm Hotel ?
Yes, pets are welcome. There's a charge of CAD 50 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at The Malcolm Hotel ?
Yes, there's free self parking.
What are the check-in and check-out times at The Malcolm Hotel ?
You can check in from 4:00 PM - anytime. There's a charge of CAD 20 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
What is there to do at The Malcolm Hotel and nearby?
Have fun with on-site activities such as cycling and hiking. Additional recreation nearby includes cave exploring and ecotours. Soothe your senses in one of the 2 hot tubs or make use of other amenities, which include an outdoor pool and a fitness centre. The Malcolm Hotel also has a picnic area.
Are there restaurants at or near The Malcolm Hotel ?
Yes, there's an on-site restaurant. Nearby restaurants include Where the Buffalo Roam (7-min walk), Canmore Gaucho Brazilian barbecue (7-min walk) and Elita (8-min walk).
What's the area around The Malcolm Hotel like?
The Malcolm Hotel is located by the river, a short 11-minute walk from Canmore Museum and Geoscience Centre and 14 minutes' walk from Bow Valley Wildland Provincial Park. Travellers say that this hotel is in a good location.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.3/10

Staff & service

9.3/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Very good

Carol, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Our weekend stay Sept 2022
September 2022 - we had a great time, the hotel is great. Service and staff friendly at the restaurants within hotel, in fact i cannot say enough about them. The food is very good too. Housekeeping is only available if asked, we didn't. But annoying nobody thought to provide coffee and milk in our room. We asked each day but you could tell, housekeeper was suspicious. Hence just provide it, leave outside door, would be appreciated.
Lilian, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Hansong, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Everyone was very accommodating and kind. Our concierge, Danielle, went above and beyond making our trip so memorable. The only complaint I had was with housekeeping. We kept reminding them that there were 3 of us, but only supplied us with 2 of everything. Other than that, this was a fabulous hotel and I would definitely go back again. The views were spectacular and the rest of the staff was extremely attentive.
Geri, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Awesome service
Excellent staff with character and ability, a delight to talk to and so very helpful.
George, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Zarana, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Jay, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Zarana, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing. Excellent, informative and friendly check-in. Great room with amazing views. Useful refrigerator and delicious Nespresso coffee maker and hot water kettle. Loved the gym, pool and hot tubs. Easy parking and great location. Concierge gave us great guidance for hiking and restaurants etc
Raphael, 5-night trip
Verified Hotels.com guest review