The communication of check in instructions was poor at best. There were extensive requirements for check in that weren’t properly described and it took numerous attempts by phone and online to get into the property. They required an additional deposit before we could check in, but they didn’t notify us of this until we were at the property. The property management contact was useless. There’s no key, just a check in code that didn’t work and required to be resetting several times. When we finally got into the property, we found out that we didn’t get the unit that we had reserved. We had reserved a unit on an upper floor that had a fireplace, was bright with lots of windows and access to a patio. What we got was a unit in the basement that was down a narrow staircase, the doorway partially blocked by a broken fountain. It was really dark, with few windows. The space was cramped. The bathroom was tiny, and had black mold. There was a mouse which was in and out, so that was interesting. The location was across the street from an apartment that had a really loud mechanical system that was a story high and a block long. It went all day and night. This was worse for anyone on the basement or first floor. Again, we had specifically reserved a top floor unit. I tried telling this to the property manager, but they didn’t do anything. I was so dissatisfied and disappointed with this property & it really detracted from our visit. Expedia needs more accurate details.