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All properties in San Francisco, California, United States of America
1 room, 2 adults

The Urban, San Francisco

2.5-star2.5 stars
507 Bush Street, San Francisco, CA, 94108, United States of America

Convenient to San Francisco Museum of Modern Art
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 85 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

  • This 'hotel' is in a great location, but that's where the positives stop. The first…May 19, 2017
  • I’m not someone who demand a lot. I was aware of the “hostel-like” amenities of this…Jul 18, 2019

The Urban, San Francisco

from $71
  • Room, 1 Twin Bed, Shared Bathroom
  • Room, 1 Double Bed, Shared Bathroom
  • Room, 1 Twin Bunk Bed, Shared Bathroom
  • Room, 1 Twin Bed, Shared Bathroom (Extended Stay)
  • Room, 1 Double Bed, Shared Bathroom (Extended Stay)
  • Room, Shared Bathroom (Extended Stay)
  • Single Room, 1 Twin Bed, Accessible, Shared Bathroom

What’s around The Urban, San Francisco

Landmarks

  • In Downtown San Francisco
  • San Francisco Museum of Modern Art - 9 min walk
  • TransAmerica Pyramid - 10 min walk
  • Westfield San Francisco Centre - 11 min walk
  • Moscone Convention Center - 12 min walk
  • Coit Tower - 18 min walk
  • Asian Art Museum of San Francisco - 22 min walk
  • Exploratorium - 22 min walk

Getting around

  • San Francisco, CA (SFO-San Francisco Intl.) - 19 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 26 min drive
  • Hayward, CA (HWD-Hayward Executive) - 30 min drive
  • San Carlos, CA (SQL) - 28 min drive
  • Concord, CA (CCR-Buchanan Field) - 35 min drive
  • Novato, CA (NOT-Gnoss Field) - 42 min drive
  • San Francisco 4th and King Station - 26 min walk
  • San Francisco 22nd Street Station - 5 min drive
  • San Francisco Bayshore Station - 9 min drive
  • Montgomery St. Station - 7 min walk
  • Powell St. Station - 10 min walk
  • Embarcadero Station - 11 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 54 rooms

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (7 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • No parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
Accessibility
  • Braille or raised signage

In the room

Freshen up
  • Shared bathroom
  • Bathtub or shower
  • Hair dryer (on request)
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Free local calls

The Urban, San Francisco’s small print

Also known as

  • Urban Hotel San Francisco
  • Urban San Francisco
  • The Urban Hotel
  • The Urban San Francisco
  • The Urban Hotel San Francisco

Policies

This property does not have elevators.

Mandatory fees

Deposit: USD 100.00 per stay

Optional extras

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Good 7.8 From 576 reviews

Poor 2.0
Worst place I've ever stayed
This 'hotel' is in a great location, but that's where the positives stop. The first night, I got less than an hour of sleep due to the unbelievable street noise. The next day I asked to change rooms 3 times, each time the staff acted like I hadn't asked previously (same staff were on) & said that they would check with the manager and come back to me that day ... they never did. The older staff member there was the worst - so unhelpful & was obviously lying to me. He had clearly forgotten to ask the management each time, but then would change his story & say he was 'in conversation with them'. After asking the third time, I gave up & bought ear plugs & wore them for the following 3 nights - I could still hear the street noise & my neighbours speaking loudly all night long (no one was disciplining the 10pm quiet rule). The doors slam shut so you get woken up every time someone goes to the toilet. I never heard back from the staff - even when walking past the same man each day. The staff don't seem to care, were rude & dismissive. One time I came downstairs to ask a staff member a question & she seemed annoyed that I had interrupted her drawing pictures of faces. The facilities were like a backpackers. Towels are changed & rooms cleaned once a week. These both were scheduled for the day after we left - which was no good to us. No doona covers, beds uncomfortable. Bathrooms small. Window wouldn't stay open, blinds wouldn't close. TV remote didn't work. Internet was slow.
Caitlin, auOther trip
Fair 4.0
I’m not someone who demand a lot. I was aware of the “hostel-like” amenities of this location.. but as long as the basic necessities are provided and the place is clean, I have no problem. I did enjoy the basic features actually, it took me back nostalgically to my dorm life when I was in college. Shout out to the young Philipino college undergraduate who worked the Front Desk at night shift.. thanks for your help and hospitality, keep up the good service! In contrast, the Front Desk morning shift, an Asian/Hispanic middle-aged woman, left a very sour taste in my mouth. From start to finish, she didn’t show any smile or warmth. She also made my life difficult. Apparently, they only take credit/debit card deposit payment, which wasn’t specified in Expedia where I booked the room from. When I desperately explained I only have cash as an option for me, she reluctantly checked me in, albeit after giving me a lecture. Then next day when I was checking out, she gave me $100 bill instead of the 5 $20 bills I deposited. You know how hard it is to not have small bills when buying things or taking transports. So when I asked if she had change for the $100, she just flatly said “no”, fullstop. No apology, no explanation. I just smiled in disbelief how poor her people/customer skill is and left.
us1 night business trip
Exceptional 10.0
Awesome Stay at this Communal Boutique!
We had a lovely 6-night stay at the Urban Hotel. There is no elevator, but luckily we landed a queen-bed room on the second floor. Out of the window, we had a view of the dragon gates. Adjacent to the hotel is a Starbucks and a Convenience Store/Liquor store which were both very useful. Much like the rest of San Francisco, there were homeless people lurking the streets, but none appeared to be disruptive and were mostly minding their own business. The hotel decor was contemporary/modern, just what I was looking for (a lot of the other hotels I was looking at had outdated, antique-looking furniture and sheets). The sheets and towels provided in the room are clean and get replaced once a week. There is a fan unit in the bedroom, which was occasionally needed considering it is pretty chilly in SF. There is also a sink in the bedroom which is very convenient. We did not have a refrigerator unit. The bathrooms and showers were always clean and available. The bathrooms never ran out of toilet seat covers and toilet paper. The showers included complimentary shampoo, conditioner, and shower gel, which I much rather preferred to the individual travel-sized bottles that you typically see in hotels. There is free WiFi for guests. There is free popcorn downstairs from 5-7pm, which was a nice plus. The hotel was conveniently located 0.4-mi from the City center, making it easy to walk or take short Lyft rides to wherever we wanted to go. Overall loved the stay at this hotel!
Andrea, us6 night romance trip
Very Good 8.0
Very central, newly renovated hotel in SF
The Urban is a very well-located hotel, close to Union Square and to many of San Francisco important areas: Moscone Conference Centre, Financial District, Pier 1, and Market Street. Across the street from the hotel is the gate of Chinatown. Also, quite easy to cross over to the Marina area, to Pier 39 and to Fisherman's. The hotel was a nice surprise (compared to where I've been staying in the past in SF): it's new or newly renovated, with clean rooms, small but OK. The toilets and the showers are on the hallways, not in the rooms, which is bad, but usual for SF - at least if you are on a budget and limit your expenses. However, both the toilets and the showers look new, are clean and well kept. Again positive difference with regard to other hotels I've been to in SF. A less positive aspect (that they say will be solved soon) is the fact that the hotel has no advertizing outside, on the street; it's just a name on the door of the building. Also, no breakfast, don't know if they'll have one in the future. The unique cable car of SF is close, and so are a lot of shops - some luxurious, some affordable. In conclusion, a place worth considering for a trip - especially like my own, traveling single for business or for a conference.
Virgil Florin, us8 night business trip
Exceptional 10.0
Good price for location
I stayed here with my 60 year old mother for three nights. Location: excellent - close to Chinatown, financial district and union square - you can walk almost everywhere from here! Literally we walked all over the city!! Service: free coffee and tea anytime, free (watered down) juice in the morning and free popcorn in the evenings. There was always a staff member at the front desk and consistently saw cleaning staff on the floor. Front door is locked and location is smoked free! Shared Amenities: vending machine, free luggage hold, charging cellphone station, living room style of hang out area and super clean bathrooms and showers.... in 3.5 days, I never got a dirty bathroom or shower. Room: cold and small - after asking we were given a portable heater which was a lifesaver! We appreciated the sink in the bedroom and the cable tv too and overall we were comfortable despite the small room. I slept very well but my mom is a much lighter sleeper and she was awoken a few times by garbage trucks and drunk people screaming (we were in room 108 facing the street). The wi-fi worked pretty well, the shower, beds, staff, bathrooms, cleanliness, location vs rice was excellent! Id stay here again for sure!
Angele, caOther trip

The Urban, San Francisco

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