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Residences at The Fives

Photo gallery for Residences at The Fives

Aerial view
On the beach
On the beach
On the beach
7 outdoor pools, pool umbrellas, pool loungers

Overview of Residences at The Fives

Residences at The Fives

4.5 star property
Playa del Carmen beachfront aparthotel with spa, restaurant

7.8/10 Good

357 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
El Limonar 1, Xcalacoco, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Quinta Avenida - 15 min drive
  • Mamitas Beach - 20 min drive
  • Playa del Carmen Main Beach - 20 min drive
  • Playa del Carmen Maritime Terminal - 24 min drive
  • Maroma Beach - 19 min drive
  • Playacar Golf Club - 29 min drive
  • Xplor Theme Park - 26 min drive
  • Xcaret Eco Theme Park - 28 min drive
  • Ferry to Cozumel - 34 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.7 miles/20.4 km
  • Airport shuttle (surcharge)

Restaurants

  • Arezzo - 6 min walk
  • Coco's Cabanas - 11 min walk
  • Fonda Argentina - 6 min drive
  • Los Murales - 6 min drive
  • La jungla de la riviera - 8 min drive

About this property

Residences at The Fives

Residences at The Fives is a great choice for your beach stay in Playa del Carmen. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials and hydrotherapy. Flavours serves international cuisine, and is open for breakfast and dinner. There are 4 poolside bars and a nightclub, and apartments get the details right with iPod docks and premium bedding. The helpful staff and beach get good marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach

Pool/Spa

  • 7 outdoor pools
  • Sunloungers
  • Umbrellas
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • 11 treatment rooms
  • Hydrotherapy
  • Facials
  • Manicures and pedicures
  • Couples treatment room(s)
  • Reflexology
  • Body treatments

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Free children's club
  • Playground
  • Babysitting (surcharge)

Restaurants on site

  • Flavours
  • Le Brasserie
  • Sea Olive
  • Oriola Beach Club Grill
  • Mestizo

Food and drink

  • Coffee/tea maker

Dining

  • Breakfast available for a fee: USD 40 for adults and USD 20 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 4 poolside bars, 7 bars/lounges and 1 swim-up bar
  • Snack bar/deli
  • Couples dining

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Separate bath and shower
  • Dressing gowns
  • Free toiletries
  • Towels provided
  • Hairdryer

Entertainment

  • Flat-screen TV with cable service
  • Evening entertainment
  • Ping pong table
  • iPod docking station
  • Games

Outdoor areas

  • Terrace
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Business centre
  • Desk

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Soundproofing
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Turndown service
  • 24-hour front desk

Location highlights

  • Near the airport
  • Near a zoo

Things to do

  • Fitness centre
  • Outdoor tennis courts
  • Nightclub
  • Wine-tasting room
  • Winery release events
  • Tennis on site
  • Aerobics classes on site
  • Theme parks nearby

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 210 rooms
  • 4 floors
  • 20 buildings
  • Built in 2010
  • Romance packages available

Special features

Spa

The on-site spa has 11 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Dining

Flavours – This restaurant specialises in international cuisine and serves breakfast and dinner.
Le Brasserie – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Sea Olive – This restaurant specialises in French cuisine and serves lunch and dinner. Open daily.
Oriola Beach Club Grill – This restaurant specialises in Mediterranean cuisine and only serves lunch. Open daily.
Mestizo – This theme restaurant specialises in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 40 for adults and USD 20 for children
  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one-way. Maximum occupancy 6)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 7 and 17 costs USD 25 (one-way)

Parking

  • Self-parking costs USD 10 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

<p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Fives Hotel Luxury Residences Playa del carmen
Fives Hotel Luxury Residences
Fives Luxury Residences Playa del carmen
Fives Luxury Residences
The Fives Hotel Luxury Residences
Residences At The Fives Carmen
The Fives Beach Hotel Residences
Residences at The Fives Aparthotel
Residences at The Fives Playa del Carmen
Residences at The Fives Aparthotel Playa del Carmen

Frequently asked questions

Does Residences at The Fives offer free cancellation for a full refund?
Yes, Residences at The Fives does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Residences at The Fives?
As of 8 February 2023, prices found for a 1-night stay for 2 adults at Residences at The Fives on 14 February 2023 start from €331, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Residences at The Fives?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Residences at The Fives?
Yes, there are 7 outdoor pools.
Are pets allowed at Residences at The Fives?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Residences at The Fives?
Yes. Self-parking costs USD 10 per night.
Is an airport shuttle service offered by Residences at The Fives?
Yes, an airport shuttle is available. The charge is USD 50 per vehicle one-way.
What are the check-in and check-out times at Residences at The Fives?
You can check in from 3:00 PM - 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Residences at The Fives and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics . Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. Residences at The Fives also has 4 poolside bars, 7 bars and a nightclub, as well as a sauna, a steam room and a picnic area.
Are there restaurants at or near Residences at The Fives?
Yes, Flavours offers international cuisine. Nearby restaurants include Arezzo (6-min walk), Coco's Cabanas (11-min walk) and Fonda Argentina (2.8 mi).
What's the area around Residences at The Fives like?
Residences at The Fives is located a short 9-minute walk from Playa Xcalacoco.

Reviews

7.8

Good

8.5/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

6/10 Good

Maintenance of the best Rooms are not well done. From the Doors to the Water heater we had problems. I don't think they have inspectors. After 3 attempts to fix each thing they were finally resolve. Seems like they are more interested in selling memberships. Who's has the time for resolution?
Tod, 15-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

The staff was very helpful. The resort was beautiful. The rooms were clean, the only negative thing was our room had a leak in the roof that they had to repair 3 times.
Melissa, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

I was there last week with my sister on our trip and the whole service was wonderful, everyone was friendly, the hotel was very clean and the view of our room was beautiful. Love every second of it, highly recommend this place.
Cindy, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Well kept and maintained. Best staff ever. You do not need to leave the property to have an amazing AI experince.
Erik, 7-night family trip
Verified Orbitz guest review

10/10 Exceptional

We Love The Fives
This is our 2nd stay & we love the resort. The Fives is all about the positive fun vibe you get. It's a classy resort but is not filled w/ snobby pretentious people. You'll find a diverse group of visitors. There's families and couples, older and young, all races, and various nationalities all together having a great time. The rooms are really cool & have full kitchen (including a stove), lots of cabinets, patio, dining table, TV's, large tub, modern shower, extra powder room, & double sinks in the bathroom. There's several restaurants on site and the food is very good. The property is well maintained and includes an enclosed jungle area with a walkway for guests to explore. The pools are amazing. The main pool extends at least half the length of the resort (lazy river style). There's an adults only pool with bar and seating. There's also a large pool right by the beach that gets very lively. 4 enclosed bars, bars at the pools, and around a couple more around the property. The Fives is nicely situated in area that's a 10-15min drive to downtown Playa del Carmen, 30 min ride to Tulum (if you head south), 30min to Cancun (if you head north), & 15min to various water activities. You'll really like The Fives & Playa del Carmen if you don't want the well developed commercial setting of Cancun. They need to improve their check-in process. The resort shows it age at times and they need to replace/repair some minor things in the rooms (fixtures) and around the resort.
Huge pool, one of several
Edward, 4-night family trip
Verified Hotels.com guest review

6/10 Good

It was ok. Lot’s of things in our suite were not working. No nightlife! Not even weekend DJ’s!!! A bit boring for a resort. With so many places to choose from, choose somewhere else.
Lynne Jeanette, 4-night family trip
Verified Expedia guest review

4/10 Fair

Neal, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

It was amazing. If you do go here just make sure you make your reservations for dinner ASAP. But overall it was an amazing experience
ralanda, 2-night romance trip
Verified Expedia guest review

4/10 Fair

The property overall was fine. The rooms are not what the pictures shoes. We had trouble getting our exact room we booked. The front desk is a joke. No customer service at all. I don’t want to make it a race thing but it definitely was. Just poor service and food options are limited and not so good. I’ll never come back here
Matthew, 1-night romance trip
Verified Expedia guest review

2/10 Poor

When I went through Expedia, I specifically searched for ALL Inclusive. The total price was bit high for 3 nights even they said I stayed 4 and I did not- I was still on plane. I got there in the morning and front desk said I was not all inclusive and now I have to pay extra $115 per night if I want food included. I explained that it should be all inclusive already but they blamed Expedia for posting wrong info. I blame Expedia and Five Hotels for this giant mistake And lies. It was suppose to be my 35th birthday and mothers present but I just wished I never went there. Besides the extra charge- You have to reserve every you go to eat- no matter if it’s lunch or dinner. They make it like they so “Fancy” but in reality they are not. Food was ok when I did had to wait and get it in two restaurants. I ordered room service on occasions Because I couldn’t get in into restaurants- food was so dry and tasteless, I wouldn’t even give it to a dog. I am not joking. Don’t order pancakes or waffles unless you want to choke on it- it’s so dry. Don’t order shuttle trough them- they charged me $80 one way- when I did asked to bring me yo hotel and back yo Airport. So I had to pay another $60 to get taxi. I went here to lay on the beach mostly- beach was so dirty and tons of seaweed that there were maybe 10 desperate people in it. You also have to walk a lot here! There is golf carts shuttles every 10 min or so but who wants to stand and wait in heat that long?! Safe your money.
Anna, 4-night trip
Verified Expedia guest review