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Hotel NYX Cancun All Inclusive

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On the beach, white sand, beach cabanas, sun loungers
4 restaurants, breakfast, lunch, dinner served; international cuisine
Suite (Sunset) | Minibar, in-room safe, blackout drapes, iron/ironing board
4 restaurants, breakfast, lunch, dinner served; international cuisine
Beach massages

Overview of Hotel NYX Cancun All Inclusive

Hotel NYX Cancun All Inclusive

3.5 star property
All-inclusive beachfront property with pool bar, near La Isla Shopping Mall
8.4 out of 10 Very Good
8.4/10 Very Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
The price is $226
Price available on 6/1/2023
Map
Blvd. Kukulkan, Manzana 52, Km 11.5, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness center
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
  • Beach towels
  • Spa tub
  • Pool bar
  • Room service
Feel at home
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains

Room options

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 9 min walk
  • Cancun Convention Center - 34 min walk
  • Chac Mool Beach - 5 min drive
  • Forum Beach - 6 min drive
  • Aquaworld - 6 min drive
  • Tortuga Beach - 13 min drive
  • Iberostar Cancun Golf Course - 7 min drive
  • Langosta Beach - 8 min drive
  • El Rey Ruins - 9 min drive
  • Playa Tortugas - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Starbucks - 10 min walk
  • Starbucks - 7 min walk
  • Sweet & Coffee - 3 min walk
  • Azulinda Cafe & Bar - 6 min walk
  • Starbucks - 13 min walk

About this property

Hotel NYX Cancun All Inclusive

At Hotel NYX Cancun All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be within a 10-minute walk of La Isla Shopping Mall. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages. Deck, one of 4 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this all-inclusive property include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers say great things about the overall value and breakfast.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 85 fee, and antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 196 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property offers health screenings for COVID-19. Guests should contact the front desk upon arrival to schedule departure health screenings.
  • The Chianti restaurant is only available to guests booked for a minimum of 3 nights, and the Umami restaurant is only available to guests booked for a minimum of 5 nights.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Grocery/convenience store

What to do

  • On the beach
  • Beach volleyball
  • Shopping

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • ATM/banking
  • Terrace
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Spa services
  • Spa tub

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Deck - This restaurant specializes in international cuisine and serves lunch and dinner.
Bellavista - This restaurant serves breakfast only. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.

Fees & policies

Refundable deposits

  • Deposit: USD 150 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 35 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

  • Airport shuttle service for children up to age 12 costs USD 35 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

On-site PCR COVID-19 testing is available for a USD 85 fee, and antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
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Hotel Nyx Cancun All Inclusive All-inclusive property
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Frequently asked questions

Does Hotel NYX Cancun All Inclusive offer free cancellation for a full refund?
Yes, Hotel NYX Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel NYX Cancun All Inclusive?
As of May 31, 2023, prices found for a 1-night stay for 2 adults at Hotel NYX Cancun All Inclusive on Jun 1, 2023 start from $226, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel NYX Cancun All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Hotel NYX Cancun All Inclusive?
Yes, there are 2 outdoor pools.
Are pets allowed at Hotel NYX Cancun All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel NYX Cancun All Inclusive?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Hotel NYX Cancun All Inclusive?
Yes, an airport shuttle is available. The charge is USD 35 per vehicle one-way.
What are the check-in and check-out times at Hotel NYX Cancun All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Is there an onsite casino at Hotel NYX Cancun All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (12-min drive) and Royal Yak Casino and Sports Book (13-min drive) are both nearby.
What is there to do at Hotel NYX Cancun All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Hotel NYX Cancun All Inclusive also has a fitness center and beach cabanas, as well as spa services.
Are there restaurants at or near Hotel NYX Cancun All Inclusive?
Yes, there are 4 onsite restaurants, featuring international cuisine.
What's the area around Hotel NYX Cancun All Inclusive like?
Hotel NYX Cancun All Inclusive is a short 9-minute walk from La Isla Shopping Mall and 3 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelers say that the property is in a great location.

Reviews

8.4

Very Good

8.9/10

Cleanliness

8.9/10

Staff & service

8.3/10

Amenities

8.4/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Exceptional

Great place
Great place, lots of stuff going in during the day but very quiet at night.
Bettina, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Amanda, 4-night trip
Verified Expedia guest review

10/10 Exceptional

It was a great stay a great staff and the food was great
Jacqueline, 9-night family trip
Verified Expedia guest review

8/10 Very Good

Staff was great. Food and drinks were marginal.
Janice, 6-night trip with friends
Verified Expedia guest review

8/10 Very Good

Staff were excellent very helpful our luggage didnt get there with us and one lady at the front desk was on the phone helping us track it down with the language barrier it was so helpful. The only comment we had was the first room they put us in had nothing but a bed and fridge and tv no chair dresser nothing
kevin, 7-night family trip
Verified Expedia guest review

2/10 Poor

WARNING ALL TRAVELERS Do NOT stay at this resort. We booked a week long vacation to stay here 6 months in advance. When we arrived late at night after traveling all day to the hotel, they told us that there was no rooms available because they had plumbing issues in the room. They tried to put us in a extremely disgusting hotel down the road instead. In a very bad part of town. It honestly looked like something out of a 3rd world country. We ended the night by returning to nyx pleading with the people at the front desk if there was any other options for us to stay. They told us sorry but your going to have to sleep there. After realizing they had no solutions for us. We just gave up and booked another resort down the road. I’m writing this for anyone who’s thinking about staying here. Know they do not have your back and will leave you out on the curb to save a little money for them selves.
Adam, 7-night family trip
Verified Expedia guest review

2/10 Poor

When we got there they told us we didn’t have a room for us even though we had booked 5 months in advance. They tried to send us to another motel that was in a terrible part of town and completely unsafe. The customer service was a nightmare we got yelled at and glared down by the lady at the front desk when we told her we wouldn’t be going to the crappy motel they wanted to stuff us into. It was one of the worst experiences of my life. We ended up staying at the royal sands down the road and that was amazing definitely go there or to any resort that is not hotel nyx. Hotel nyx is the actual worst resort/hotel I have ever been to.
Tristin, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Hotel muy tranquilo y el equipo muy atento
Martha, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

This was our first time to Mexico and we were so happy to have chosen the Hotel NYX. Everything was very organized and thought of like the bracelet keys, airport reservations, dinner reservations, luggage storage and everyone was so helpful and courteous right from the beginning in all areas of service. As a smaller hotel it seemed more intimate, you got to know your bartenders and servers well. The food was amazing, fresh sushi, burgers on the beach, nachos, wings I could go on, and the drink options were so good, the pool and activities were fun and it was not crowded or busy. My only concerns would have been that some of the bedroom furniture should be updated since you could see some stains and wear as well as some of the tile work, but really not an issue. The views from our Jr. Suite were absolutely amazing and the beach was clean and the sand was gorgeous. And the only other thing I did not like was the race to get lounge chairs on the beach. If I am on vacation I have no desire to wake up at 6 am to rush and go put my towel on a chair so I can sit somewhere later. I think the hotel should have reserved set of chairs and one umbrella for each room with room number on it. It felt upsetting that we paid the same as others but had to sit in the sand. But overall this was an amazing trip and I cannot wait to come back! Thank you so much NYX staff for such a wonderful experience!
Verified Expedia guest review

10/10 Exceptional

Best Cancun experience!! Staff is super friendly. Food and drinks are amazing
Verified Expedia guest review