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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

KLR The City Condos By Sercotel , Playa del Carmen

3.5-star3.5 stars
Av. Constituyentes Esquina 25 Norte, Playa del Carmen, QROO, 77710, Mexico

3.5-star hotel with 2 outdoor pools, near Quinta Avenida
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
  • Price Guarantee
From 62 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

  • We love to use Playa as our home base to visit other parts of Q Roo and this place is…Jul 12, 2019
  • The overall experience staying at KLR The City Condos was good. The first night we had a…Jun 12, 2019

KLR The City Condos By Sercotel , Playa del Carmen

from $55
  • Studio, Kitchen
  • Room, 1 King Bed
  • Apartment, 1 Bedroom
  • Apartment, 2 Bedrooms
  • Superior Penthouse, 1 Bedroom
  • Superior Penthouse, 2 Bedrooms

What’s around KLR The City Condos By Sercotel , Playa del Carmen


  • In Gonzalo Guerrero
  • Quinta Avenida - 5 min walk
  • Playa del Carmen Main Beach - 10 min walk
  • Mamitas Beach Club - 10 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk
  • Plaza Las Americas - 35 min walk
  • Punta Esmeralda Beach - 40 min walk
  • Playacar Golf Club - 42 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 96 min drive

At a glance

Key facts

Hotel size

  • This hotel has 55 rooms


  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)

  • Children's club


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free valet parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club
Food and drink
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 2
  • Pool sun loungers
  • Fitness facilities
  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Elevator/lift
  • Garden
  • Terrace
  • Television in common areas
  • Accessible bathroom

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe (laptop compatible)

KLR The City Condos By Sercotel , Playa del Carmen’s small print

Also known as

  • KLR City Condos Sercotel Playa del Carmen
  • KLR City Condos Sercotel
  • KLR City Sercotel Playa del Carmen
  • KLR City Sercotel

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

    A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Sanitation services: MXN 20 per night

Deposit: MXN 2500.0 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 256 reviews

Good 6.0
Great location, crappy mattress, NO ICE MACHINE
This is NOT a Hotel. These are condos owned by investors and used by a management company to generate income. Newer construction, cheap basic decor. Great location (only a few blocks walk to 5th ave) across the street from a huge supermarket. Small staff but friendly. No phone in my room (?) old school lock & key doors. The worst mattress I’ve EVER slept on. NO ICE MACHINE or Resturant/ bar on site. Beautiful rooftop pool with limited number of chairs or spaces. This would not have worked well for a long term stay or if my GF had been with me. For this short solo trip of three nights, just GOOD ENOUGH !! Pretty good if you just want a place TO SLEEP!! Not a HOTEL experience.
us3 night trip
Very Good 8.0
The pools are great. The one on the ground floor has shade most of the day and the one on the roof has sun most of the day. The WIFI/internet is terrible.
us13 night trip with friends
Exceptional 10.0
It’s a good place they act weird with guests
It was good but a cleaning person took 100 dollars from my room... they called the woman and she described my money wrapped in a rubber band with my card which was in my bag... they said the cleaning woman took pictures of my room when I was away it was shady. You cannot bring guests really so Guys if you have 4 people in room already bring back 8 girls is gonna be the issue they act crazy
Paul, us5 night trip with friends
Poor 2.0
A truly Disapointing Experience.
Staff was very rude and got upset when I informed them about the cheap mattress that was extremely uncomfortable (They offered me a mattress toper but said that they could not provide it till the following morning), about the foster that didn't work, and took over 45 minutes to come to the room and get the stove going for us after we called, after finally informing them that we were just going to leave the room they informed me that I would not t be receiving any refund. Then finally they agreed to give me an upgrade but a fee off 500 pesos CASH! for a room that was bigger but was still as bad as the first one. I finally just gave up and slept on the couch.
Miguel, us1 night romance trip
Exceptional 10.0
City condos
Great stay. New building with a great value for the money. Conveniently located close to 5th Avenue so you could walk there. But not so close that you could hear the bars at night. The roof top pool was nice. Our room opened on to the courtyard with floor to ceiling doors and windows. Had to close blinds for privacy. Only one elevator was running and the mattress could have been better
Michael, us7 night romance trip

KLR The City Condos By Sercotel , Playa del Carmen

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