8/10 Very good
12 Mar 2018
Great location and character, but noisy.
Nice place with lots of local character in good location within the old city, right near Plaza San Diego which turned out to be our favorite plaza in the old city. Rooftop terrace was a bit disappointing as what was once probably a lovely view is now a rather tall (for the old city) building under construction. There is also some kind of school right nearby and on the one day we had to sleep in we were awakened by pop music blaring at 7:30 a.m. from some kind of school event. No idea how this level of street noise compares to other traditional accommodations in the old city. Note that the "spa tub" is not warm/hot water, it's the same temp as the pool. The daytime desk staff was alright, although the night manager was really not terribly helpful and difficult to communicate with. We speak Spanish well and in our travels throughout Colombia this was the one service person we dealt with whom we constantly challenged to understand and vice versa.. At one point he gave us incorrect info about when we could find a certain store open and sent us on a fool's errand. On the other hand, he did take care of getting our room air conditioner fixed when it broke down, albeit with a great deal of back and forth. Overall, the room was charming and it was reasonably priced relative to other options in the walled city, particularly for a triple.
M Elizabeth, 2-night family trip
Verified Hotels.com guest review