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Sonesta Hotel Bucaramanga

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In-room safe, desk, blackout curtains, soundproofing
Outdoor pool, open 10 AM to 9 PM, pool umbrellas, pool loungers
Outdoor pool, open 10 AM to 9 PM, pool umbrellas, pool loungers
Outdoor pool, open 10 AM to 9 PM, pool umbrellas, pool loungers
In-room safe, desk, blackout curtains, soundproofing

Overview of Sonesta Hotel Bucaramanga

VIP Access

Sonesta Hotel Bucaramanga

3.5 star property
Floridablanca hotel with 1 outdoor pools, connected to a shopping centre

8.8/10 Fabulous

296 verified guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Race 27 No. 29-145. Cañaveral oriental, Bucaramanga Metro Areea, Floridablanca, Santander, 681002
Main amenities
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle
  • Business centre
  • Coffee shop/cafe
  • Computer station
  • Daily housekeeping
  • Fitness centre
  • Outdoor pool
  • Pool bar
  • Restaurants and bar/lounge
  • Terrace
For families
  • Blackout curtains
  • Daily housekeeping
  • Laundry facilities
  • Private bathroom
  • Television
  • Terrace

Room options

About this area

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 62 min drive
  • Airport shuttle (surcharge)


  • Juan Valdez Café - 3 min walk
  • Domino's Pizza El Caracolí - 3 min walk
  • Juan Valdez Café - 6 min walk
  • Crepes & Waffles - 6 min walk
  • Asadero El Cacareo - 1 min walk

About this property

Sonesta Hotel Bucaramanga

A great choice for a stay in Floridablanca, Sonesta Hotel Bucaramanga features an airport shuttle. After splashing around at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights include a poolside bar, a fitness centre and a terrace. Fellow travellers say good things about the comfortable beds and helpful staff.


English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 104 rooms
  • Arranged over 13 floors


  • Check-in time from 3:00 PM until 11:30 PM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Parents must have child's birth certificate and photo ID*
  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site


  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • Restaurant
  • 24-hour room service
  • Bar/lounge
  • Coffee shop
  • Poolside bar

Working away

  • Business centre
  • Computer station
  • Conference space (94 square feet)
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Free newspapers in reception
  • Laundry facilities
  • Luggage storage
  • Pool loungers
  • Pool umbrellas
  • Tour/ticket assistance


  • 1 building/tower
  • An outdoor pool
  • Fitness centre
  • Safe-deposit box at front desk
  • Terrace


  • Accessible bathroom (selected rooms)
  • Assistive listening devices available
  • Braille/raised signage
  • In-room accessibility (selected rooms)
  • Lift
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Digital TV channels
  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided
  • Blackout curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free local calls
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 9 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).


<p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Sonesta Bucaramanga
Sonesta Hotel Bucaramanga Hotel
Sonesta Hotel Bucaramanga Floridablanca
Sonesta Hotel Bucaramanga Hotel Floridablanca

Frequently asked questions

Does Sonesta Hotel Bucaramanga offer free cancellation for a full refund?
Yes, Sonesta Hotel Bucaramanga does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sonesta Hotel Bucaramanga?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sonesta Hotel Bucaramanga?
Yes, there's an outdoor pool. Guests have pool access from 10 AM to 9 PM.
Are pets allowed at Sonesta Hotel Bucaramanga?
Sorry, pets aren't allowed.
Is parking offered on site at Sonesta Hotel Bucaramanga?
Yes, there's free self parking.
Is an airport shuttle service offered by Sonesta Hotel Bucaramanga?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Sonesta Hotel Bucaramanga?
You can check in from 3:00 PM - 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Sonesta Hotel Bucaramanga and nearby?
Sonesta Hotel Bucaramanga has an outdoor pool and a fitness centre.
Are there restaurants at or near Sonesta Hotel Bucaramanga?
Yes, there's an on-site restaurant.
What's the area around Sonesta Hotel Bucaramanga like?
Sonesta Hotel Bucaramanga is a short 10-minute walk from Cardiovascular Foundation of Colombia and 13 minutes' walk from Clínica Foscal Internacional.







Staff & service




Property conditions & facilities




10/10 Exceptional

Great place to stay 👌 awesome location.
The service was awesome! The bed was amazing, and the air-conditioning work great. Morning coffee was a bit week, But I would ask for an expresso and combine the two.. it would be perfect 👌 Morning coffee. Great place to stay.. We would definitely go back. The hotel is connected to 3 shopping mall.. and one grocery store. excellent even abancse on the fifty floor Movie's, Bowling, restaurants, coffe and live music in the evenings. I FELT VERY SAFE! thank you Sonista hotel for an awesome experience.
Radescka, 5-night family trip
Verified guest review

10/10 Exceptional

Radescka, 1-night trip
Verified guest review

10/10 Exceptional

Our stay at the Sonesta
The hotel was very clean. Convenient shopping at the malls close by with plenty of restaurants. The staff was wonderful especially Jorge in the restaurant. At times the construction near the hotel made it difficult to sleep. But not every night. I will be back again next year.
Kenneth John, 8-night trip
Verified guest review

4/10 Fair

Bed bugs in Bucaramanga
Hotel provided ear plugs as every night heavy construction began and continued to sun rise. Was miserable experience as unable to sleep. Worse than the construction I have bites all over my body from bed bugs. So all things consider this 4 star hotel should be avoided at all costs
marshall, 2-night business trip
Verified guest review

10/10 Exceptional

Perfect Hotel!
This is our second stay. The hotel is near tons of shopping, restaurants, and entertainment. Walking in the neighborhood is ok! Staff is attentive Ian’s helpful in every way! We will be back again!
Robert, 7-night trip
Verified guest review

10/10 Exceptional

Ernesto, 2-night trip
Verified guest review

4/10 Fair

Dirty bedroom and bathroom, dirty tables for breakfast. Took them a week to fix safety box. People are nice, but they don’t understand what customer service is all about.
Verified Expedia guest review

10/10 Exceptional

The views from our room were incredible thoroughly enjoyed my stay there
Verified Expedia guest review

8/10 Very good

Jhony, 1-night trip
Verified guest review

8/10 Very good

Great hotel
Camila, 1-night trip with friends
Verified Expedia guest review