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All properties in Santiago, Santiago, Santiago Metropolitan, Chile
1 room, 2 adults

Gen Rooms

3.5-star3.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • Free WiFi
  • Elevator
Portugal 415, Santiago, 8320000, Chile

City-center hotel within easy reach of Plaza de Armas
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • Free WiFi
    • Elevator
  • Collect stampsYou can collect® Rewards stamps here
  • When i called, they did answer very rapidly to my requestMar 30, 2019
  • Only stayed here for one night. Location is fine, the host was very nice. Only issue was…Mar 26, 2019

Gen Rooms

from $400
  • Executive Double Room
  • Executive Twin Room
  • Superior Double Room
  • Suite

What’s around Gen Rooms


  • In Downtown Santiago
  • Plaza de Armas - 25 min walk
  • Clinica Santa Maria - 27 min walk
  • Pontifical Catholic University of Chile - 12 min walk
  • Gabriela Mistral Cultural Center - 13 min walk
  • Santa Lucia Hill - 17 min walk
  • Plaza Baquedano - 17 min walk
  • National Archive - 17 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 29 min drive
  • Santiago Central Station - 5 min drive
  • Santa Isabel Station - 7 min walk
  • Bustamante Park Station - 10 min walk
  • Catholic University Station - 12 min walk

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms


  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-in
The front desk is open during the following times:
  • Monday - Sunday: 9:00 AM - 7:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking* on site (limited)

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Things to do
  • Outdoor seasonal pool
  • Children's pool
  • Fitness facilities
Working away
  • One meeting room
  • Concierge services
  • Laundry facilities
  • Multilingual staff
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Accessible bathroom
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Housekeeping - once per stay
  • In-room safe

Gen Rooms’s small print

Also known as

  • Gen Rooms Hotel Santiago
  • Gen Rooms Hotel Santiago
  • Gen Rooms Hotel
  • Gen Rooms Santiago
  • GENrooms
  • GENrooms Aparthotel Santiago
  • GENrooms Aparthotel
  • GENrooms Santiago
  • Gen Rooms Hotel
  • Gen Rooms Santiago


Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from November to March.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Each guestroom is kept vacant for a minimum of 72 hours between bookings.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

    Optional extras

    Self parking costs USD 8 per day

    Rollaway beds are available for USD 20.00 per day

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Gen Rooms

    • Does Gen Rooms offer free cancellation for a full refund?
      Yes, Gen Rooms does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Gen Rooms?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Gen Rooms?
      Yes. Self parking costs USD 8 per day. Parking spots may be limited.
    • Is there a pool at Gen Rooms?
      Yes, there's a seasonal outdoor pool and a children's pool.
    • Are pets allowed at Gen Rooms?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Gen Rooms?
      You can check in from 3:00 PM to 7:00 PM. Check-out time is noon.
    • Are there restaurants at or near Gen Rooms?
      Yes. Nearby restaurants include Alaska sushi fusion (3-min walk), Speed Sushi (5-min walk), and Top Sushi (5-min walk).

    Recent reviews

    Good 7.0 From 26 reviews

    Very Good 8.0
    Inexpensive hotel in a convenient location
    Nice place to stay if you have business to do in the central or southern part of Santiago. There are very nice restaurants including top rated ones about 0.6 miles north of the hotel, but to reach it you have to follow a street with a large number of homeless people sleeping on the street. The view on the mountains from the roof is magnificent. Unfortunately, the pool/jacuzzi had cold water because of the fall/winter season. Our room was a bit noisy at night but better than what you usually get in Santiago (from my experience). The AC was quiet.
    Igor, usBusiness trip
    Good 6.0
    Very average
    Very average and not the greatest area. Nothing to really say just don’t expect much and you’ll be fine
    Gary, gb2 night trip
    Exceptional 10.0
    Good location - about 10 mins walk from two great eating & drinking areas - Laristarria and Barrio Italia. Felt safe walking to hotel at night. Pool on roof!! Friendly reception. Great WiFi. Stunning views from roof. More three star than four as a little tired around edges especially on rooftop pool area but absolutely no complaints.
    Patrick, gb6 night romance trip
    Fair 4.0
    Una struttura in un palazzo fatiscente con scarsi servizi, pulizia inesistente, unica cosa decente il letto grande e comodo.
    Brunella, it2 night trip
    Good 6.0
    I did not meet any hotel staff that spoke english, even tough the hotels stated they had english speaking staff.I also sent both an email and a message through, several weeks prior my stay. I had a couple of questions regarding both the hotel, day-excurions and the city. Did not recieve any kind of response which i find both odd and bad.
    Christoffer, se4 night trip
    Good 6.0
    Bom mas com pequenas ressalvas.
    Gostei muito da localização do hotel, perto do metrô e de pontos turísticos principais do centro, uma única recomendação: peça um quarto sem vista para rua pois fica em frente a uma avenida bem movimentada; Café da manhã simples mas satisfatório; Staff da recepção muito inflexível quanto as formas de pagamento, ou era em dólar ou pesos chilenos, obrigaram pagamento adiantado, já fui em diversos hotéis do mundo e nunca precisei pagar adiantado uma estadia, sempre fechando a conta ao final; Vista do local de café da manhã é espetacular, com uma ótima vista de toda a cidade e dos Andes.
    Rafael, br7 night family trip
    Very Good 8.0
    Bra rum, sämre i övrigt
    Rummen är fantastiska men resten av hotellet är halvfärdigt. Mycket bra frukost med utsikt över staden.
    se3 night romance trip
    Very Good 8.0
    Todo muy bien, acorde a lo esperado!
    Todo muy bien, acorde a lo esperado!
    Maria Paula, sv3 night trip with friends
    Very Good 8.0
    Sí volvería
    Buena ubicación, habitación limpia y acogedora, desayuno normal.
    cl1 night romance trip
    Fair 4.0
    Não entrem nessa furada
    O hotel faliu, metade dos quartos foi alugado para pessoas por mês e a outra metade (o hotel) fica sem serviços de camareira (fiquei 2 dias sem limpeza, tive que pedir por favor para limparem o quarto e me darem toalhas). A nova equipe de gestão (o hotel faliu, mais uma vez falo aqui e ficou com novas pessoas que cuidam dele agora) esses não sabem de nada, não viram nada e não podem ajudar. O deveria devolver meu dinheiro, porque lá não é mais um hotel (palavras do zelador, chegamos a noite de viagem e não tinha toalhas e o quarto que iríamos entrar estava sujo). Segundo esse zelador antes era 4 estrelas e agora não chega a 1 estrela. Foi patético, o café da manhã (que era incluído) ser Tang, pão com manteiga, frios velhos e pão duro, até o café era ruim...internet não funciona, enfim, mais uma vez o hotel faliu! No elevador entram o novos moradores com cachorro, compras, bicicleta...enfim, virou um pensionato, mas na hora de cobrar me cobraram como hotel 4 estrelas.
    Guilherme, pt7 night family trip

    Gen Rooms

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